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Help Marketing consultant, New Development
Distant, United States of America
Concerning the workforce
The New Development Help workforce offers itemizing and feed technical help for the Promoted Communities, Lot Availability, and New Dwelling Feed merchandise. We work intently with the New Development Product workforce to offer suggestions and get bugs fastened quick, whereas working with the New Development Gross sales and Shopper Expertise groups to ship superb buyer and technical assist. As a part of the smallest and scrappiest market at Zillow Group, you’ll have a direct impression on the way forward for the enterprise as we develop and develop new merchandise.
Concerning the function
Zillow Group is hiring a Help Marketing consultant to help New Development promoting companions and residential builders via inbound electronic mail and ticketing techniques. Points will vary from investigating listings discrepancies, troubleshooting syndication feed issues, and resolving lead supply complaints to aiding with the creation and onboarding of latest information feeds.
You Will Get To:
Work each day with house builder professionals; starting from impartial customized house builders to massive technical or advertising and marketing groups employed by America’s largest house builders; possess a powerful dedication to resolve buyer points whereas sustaining a excessive degree of professionalism and customer support.
You’ll be an authority on all Zillow New Constructions merchandise, options, and performance; and be capable of use supplied instruments and inventive ingenuity to unravel itemizing, feed, and advertising-related points.
Buyer suggestions advocate. Assist us seize, analyze and current buyer suggestions to product and enterprise groups at Zillow to enhance what we do and the best way we do it.
Reply to all prospects inside assigned service ranges and take possession of resolving buyer points.
Prepared and capable of brazenly talk with all inside and exterior prospects and adapt rapidly to adjustments.
This function has been categorized as a Distant place. “Distant” staff wouldn’t have a everlasting company workplace office and, as an alternative, work from a bodily location of their alternative which have to be recognized to the Firm. Workers might reside in any of the 50 US States, with restricted exceptions. In sure instances, an worker in a remote-designated job might have to reside in a selected area or time zone to assist prospects or shoppers as a part of their function.
In California, Colorado, Connecticut, Nevada, New York Metropolis and Washington the usual base pay vary for this function is $22.70 – $36.30 Hourly. This base pay vary is restricted to California, Colorado, Connecticut, Nevada, New York Metropolis and Washington and might not be relevant to different places.
Along with a aggressive base wage this place can be eligible for fairness awards based mostly on elements comparable to expertise, efficiency and placement. Precise quantities will differ relying on expertise, efficiency and placement.
Who you might be
Have at the very least two years’ expertise in a customer support or tech assist function.
See customer support as important to the success of a corporation and be keen about satisfying our prospects. Fixing issues and making prospects joyful are what we’re all about!
Expertise utilizing varied channels for delivering buyer assist; together with telephone/convention calls and electronic mail.
Wonderful communication and social abilities. In a position to work successfully and effectively with prospects who’ve various levels of product and technical proficiency.
Creative, and savvy with web searches and discovering new methods to deal with points.
Adapt to ad-hoc adjustments in processes and merchandise, with a optimistic can-do angle.
Willingness and skill to grow- We transfer rapidly right here!
Expertise with Salesforce or different CRM software program.
Proficiency in Microsoft Workplace required (Outlook, Excel).
Wonderful problem-solving abilities, with a technical aptitude. A fast and versatile learner.
Expertise with XML coding most popular.
Expertise with SQL, Splunk, Tableau, Mode, Domo a plus
Expertise in actual property / promoting / web / and or media surroundings a plus.
4 12 months diploma most popular.
Get to know us
Zillow is reimagining actual property to make it simpler to unlock life’s subsequent chapter.
Because the most-visited actual property web site in the USA, Zillow® and its associates assist movers discover and win their house via digital options, top quality companions, and simpler shopping for, promoting, financing and renting experiences. Tens of millions of individuals go to Zillow Group websites each month to begin their house search, and now they will depend on Zillow to assist make it simpler to maneuver. The work we do helps folks transfer from dreaming to transacting — and it doesn’t matter what job you are in, you’ll play a crucial function in making this imaginative and prescient a actuality.
Our efforts to streamline the actual property transaction are supported by a deep-rooted tradition of innovation, our ardour to redefine the worker expertise, a basic dedication to Fairness and Belonging, and world-class advantages. We’re additionally setting the usual for work experiences of the long run, the place our staff are supported in doing their greatest work and dwelling a versatile, well-balanced life. However don’t simply take our phrase for it. Learn latest evaluations on Glassdoor and up to date recognition from a number of organizations, together with: the 100 Greatest Firms to Work For in 2022 checklist, Glassdoor Workers’ Alternative Award, honoring the Greatest Locations to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Marketing campaign (HRC) Company Fairness Index and Greatest Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Firms checklist.
Zillow Group is an equal alternative employer dedicated to fostering an inclusive, progressive surroundings with one of the best staff. We’re dedicated to equal employment alternative no matter race, shade, ancestry, faith, intercourse, nationwide origin, sexual orientation, age, citizenship, marital standing, incapacity, gender id or Veteran standing. When you have a incapacity or particular want that requires lodging, please contact us at RecruitingAccessibility@zillowgroup.com.
Candidates who obtain job gives from Zillow Group shall be requested to signal a Proprietary Rights Settlement which incorporates confidentiality, mental property project, buyer and worker non-solicitation, and non-competition provisions. If you’re contacted for a job at Zillow Group and want to overview a duplicate of the Proprietary Rights Settlement previous to receiving a suggestion, you might request a duplicate out of your Recruiter.
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