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Buyer Care Consultant- Processing ( Work From Residence)
Places: Work From Residence, USA
Time sort: Full time
Posted on: Posted At present
Job requisition id: R20048671
Job Household: Buyer Service
Who We Are
Transamerica has been serving to folks really feel higher in regards to the future for greater than 100 years. We offer funding, retirement, and life insurance coverage options to greater than 11 million clients all through the U.S. However the way in which we see it, our accountability goes past our purchasers’ accounts. We’re within the enterprise of serving to folks dwell effectively and empowering them to create a greater tomorrow by means of the monetary and health-related habits they type as we speak. We assist folks put together by offering options that take into account the entire image.
What We Do
Transamerica is organized by traces of enterprise (Life Insurance coverage, Annuities, Mutual Funds, Retirement Plans, Worker Advantages, and Monetary Belongings), that are supported by Transamerica Company (Company Growth; Finance; Inner Audit; Legislative, Regulatory & Coverage; Workplace of the CEO; Individuals, Locations & Model; Threat; and Expertise).
Inclusion & Range
Transamerica has made a powerful dedication to inclusion and variety, and we’re proud to be a corporation the place all views are valued. Transamerica has earned recognition for its sturdy efforts year-over-year, together with from the Human Rights Marketing campaign’s Basis Company Equality Index, the Range Finest Practices Inclusion Index, and Seramount’s “100 Finest Firms” record.
As well as, as a part of Transamerica’s dedication to sustaining an inclusive office, the corporate sponsors employee-driven Worker Useful resource Teams (ERGs), that are fashioned round a shared curiosity or a typical attribute of range. ERGs are open to all workers and supply a supportive surroundings for elevating range consciousness and selling inclusive habits.
Giving Again
Transamerica believes our tasks lengthen past our company partitions. That is why we created the Aegon Transamerica Basis in 1994. By means of a mixture of economic grants and the volunteer dedication of our workers, this basis helps nonprofit organizations centered on the schooling, well being, and well-being of the communities the place we dwell and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Job Description Abstract
As the purpose of contact and “voice of the corporate” for Transamerica clients, this function is accountable for offering correct and full info to callers concerning retirement, life, and annuity funding merchandise. Work as a part of a workforce that’s empowered to go above and past to ship an excellent buyer expertise.
Job Description
Tasks
- Use distinctive customer support and interpersonal expertise to reply calls concerning retirement, life, and annuity funding merchandise.
- Determine buyer wants and supply customized service to make sure constructive and significant outcomes; interact extra educated workforce members as wanted.
- Find/analysis info utilizing a number of techniques/applied sciences.
- Coordinate with cross-functional departments to acquire and/or present mandatory info to resolve points.
- Doc buyer inquiries and related actions; follow-up on excellent objects in a well timed method.
- Be taught and preserve a fundamental understanding of merchandise, procedures, and techniques
- Obtain division metrics and expectations
- Take part in a workforce based mostly surroundings to realize division targets
{Qualifications}
- Affiliate’s diploma in a enterprise discipline or equal expertise
- One yr of name heart or customer support expertise, or monetary providers business expertise
- Potential to speak with clients in an expert method, orally and in writing
- Potential to work independently and as a part of a workforce
- Proficiency utilizing MS Workplace instruments
Most well-liked {Qualifications}
- Understanding of retirement, life, and annuity funding merchandise
Working Circumstances
- Workplace/name heart surroundings
- May fit assorted shifts.
**Please notice that the compensation info that follows is an efficient religion estimate for this place solely and is supplied pursuant to relevant pay transparency and compensation posting legal guidelines. It’s estimated based mostly on what a profitable candidate is perhaps paid in sure Firm places.**
Compensation:
The hourly for this place usually ranges between $15.50 – $18.26 an hour. This vary is an estimate, based mostly on potential {qualifications} and operational wants. The vary could differ above and under the said quantities, as permitted by Colorado Equal Pay Transparency Rule 4.1.2 and different relevant native laws.
Bonus Eligibility:
This place can also be sometimes eligible for an Annual Bonus of 6% based mostly on the Firm Bonus Plan/Particular person Efficiency and is at Firm Discretion.
#LI-REMOTE
What We Supply
For eligible workers, we provide a complete advantages bundle designed to help each the private and monetary well-being of our workers.
Compensation Advantages
- Aggressive Pay
- Bonus for Eligible Staff
Advantages Bundle
- Pension Plan
- 401k Match
- Worker Inventory Buy Plan
- Tuition Reimbursement
- Incapacity Insurance coverage
- Medical Insurance coverage
- Dental Insurance coverage
- Imaginative and prescient Insurance coverage
- Inventory Buy Plan
- Worker Reductions
- Profession Coaching & Growth Alternatives
Well being and Work/Life Steadiness Advantages
- Paid Time Off beginning at 160 hours yearly for workers of their first yr of service.
- Ten (10) paid holidays per yr (sometimes mirroring the New York Inventory Alternate (NYSE) holidays).
- Be Nicely Firm holistic wellness program, which incorporates Wellness Teaching and Reward {Dollars}
- Parental Depart – fifteen (15) days of paid parental depart per calendar yr to eligible workers with at the very least one yr of service on the time of beginning, placement of an adopted youngster, or placement of a foster care youngster.
- Adoption Help
- Worker Help Program
- School Coach Program
- Again-Up Care Program
- PTO for Volunteer Hours
- Worker Matching Items Program
- Worker Useful resource Teams
- Inclusion and Range Applications
- Worker Recognition Program
- Referral Bonus Applications
- Peer Recognition Program (BRAVO)Inclusion & Range
Transamerica has made a powerful dedication to inclusion and variety, and we’re proud to be a corporation the place all views are valued. Transamerica has earned recognition for its sturdy efforts year-over-year, together with from the Human Rights Marketing campaign’s Basis Company Equality Index, the Range Finest Practices Inclusion Index, and Seramount’s “100 Finest Firms” record.
As well as, as a part of Transamerica’s dedication to sustaining an inclusive office, the corporate sponsors employee-driven Worker Useful resource Teams (ERGs), that are fashioned round a shared curiosity or a typical attribute of range. ERGs are open to all workers and supply a supportive surroundings for elevating range consciousness and selling inclusive habits.
Giving Again
Transamerica believes our tasks lengthen past our company partitions. That is why we created the Aegon Transamerica Basis in 1994. By means of a mixture of economic grants and the volunteer dedication of our workers, this basis helps nonprofit organizations centered on the schooling, well being, and well-being of the communities the place we dwell and work.
https://www.transamerica.com/why-transamerica/aegon-transamerica-foundation
Transamerica’s Dad or mum Firm
Aegon acquired the Transamerica enterprise in 1999. Aegon’s roots return greater than 175 years to the primary half of the nineteenth century. Since then, Aegon has grown into a global firm, with companies within the Americas, Europe, and Asia. At present, Aegon is among the world’s main monetary providers organizations, offering life insurance coverage, pensions, and asset administration. As a number one international investor and employer, the corporate seeks to have a constructive affect by addressing vital environmental and societal points, with a give attention to local weather change and inclusion and variety.
Web sites
Transamerica | Defending Your Wealth and Well being since 1906
Aegon Group Company Web site | Aegon
Administration Workforce
Transamerica Management – Standing For Monetary Innovation Since 1906 | Transamerica