(Superb Advantages!) Get Paid $16.05 -$25.70 per Hour

Buyer Advocate – Payroll (Distant)

Distant – Work from House

Paycor empowers leaders to develop profitable groups. Our Human Capital Administration (HCM) software program modernizes each facet of Individuals Administration from the best way you recruit, onboard, develop, pay, and retain workers. Better of all? Our workforce is rising, and there’s by no means been a greater time to affix! For those who like to Suppose Huge, Dream Huge, Compete to Win, and thrive in a fast-paced atmosphere, we need to hear from you!

Job Abstract

At Paycor, our Buyer Advocates display success with establishing and sustaining constructive working relationships with prospects and friends. They have to possess a ardour for offering world-class service, be independently pushed in our digital first atmosphere, can be taught new techniques and/or enhanced performance inside an current system, and be agile and versatile in a fast-paced atmosphere. The Buyer Advocates will work by way of our queues to assist assist and empower our prospects as they arrive to us in search of steerage in navigating our merchandise. They’re additionally anticipated to behave as an advocate for Paycor by guaranteeing that our prospects obtain high notch service each time. Launching a profession at Paycor as a Buyer Advocate permits for significant and difficult work that units associates up for elevated profession progress and development.

Important Duties and Tasks

• Help buyer interactions performing fundamental features inside the Carry out software in a workforce setting in a contact heart atmosphere

• Act as a front-line triage by taking possession and troubleshooting the extra time delicate, pressing and fewer complicated points by creating options to buyer questions

• Help prospects as an advocate by educating and counseling them on procedures to finally allow self-sufficient system utilization.

• Monitor the Carry out system and proactively establish actions wanted to right points as they come up.

• Anticipated to establish and troubleshoot acceptable subsequent steps for extra complicated circumstances that require analysis, then route them to the suitable celebration

• Observe outlined course of to escalate objects as wanted

• Doc and handle circumstances inside relevant techniques by reviewing, updating, and shutting every day

• Leverage assets for troubleshooting options to shopper questions

• Prioritize quite a lot of duties for quarter finish and year-end processing and reporting

• Should be capable to meet or exceed expectations with schedule adherence

• Meet or exceed productiveness objectives together with case closure whereas balancing high quality of every interplay

• Monitor pay planner and replace scheduled payroll dates accordingly – Solely PPS

• Attend inner conferences and huddles as scheduled

Necessities

To carry out this job efficiently, a person should be capable to carry out every important responsibility satisfactorily. The necessities are consultant of the data, talent, and/or means required.

• Bachelor’s diploma most popular or 4 years equitable enterprise expertise required

• 1-2 years supporting prospects through telephone

• 1-2 years of multi-channel customer support expertise

• 1-2 years of prior buyer dealing with HCM or Paycor expertise is a plus

• Confirmed excellence in customer support and relationship constructing abilities required

• Efficient organizational abilities confirmed in a fast-paced, service-oriented place

• Familiarity with HCM software program, together with the flexibility to troubleshoot software program configurations

• Capability to interface with a number of departments, multi-task, suppose in your toes and work independently

• Robust interpersonal, verbal and written communication abilities

• Glorious understanding of Working Methods and MS Workplace merchandise

• Prior expertise transferring data to others in coaching atmosphere or just about; using on-line instruments comparable to Zoom, Go To Assembly or Skype most popular

• Capability to successfully clear up issues by balancing detailed questions with artistic options

• Adherence to schedule and position assignments to make sure well timed responses

Paycor Complete Rewards

We’re proud to supply best-in-class advantages delivering a private {and professional} expertise that meets you the place it issues most – the well-being of you and your family members.

Highlights embody:

• A versatile virtual-first work philosophy

• An preliminary fairness award in Restricted Inventory Items (RSUs) for all new Associates and on-going award alternatives to take part within the worth created by way of Paycor’s progress

• 401(okay) with $.65 match for each greenback contributed as much as 6% of eligible pay

• Beneficiant paid day off along with 10 paid holidays (together with YOUR Vacation to have fun a day or vacation you maintain particular)

• Three medical plan choices – together with a $0 value choice and journey & lodging assist to make sure entry to medical care

• Paid depart for start dad and mom, non-birth dad and mom, elder caregivers, and army assist

• Sabbatical alternatives for tenured Associates

• Worker Inventory Buy Plan, which allows you to purchase PYCR inventory at a 15% low cost

• Inclusive and accessible Worker Help Program (EAP) to assist with on a regular basis challenges

We additionally supply aggressive compensation decided by every particular person’s related expertise, abilities, and training. We anticipate the bottom pay for this place to be between $16.05/hr-$25.70/hr. Along with base pay, Paycor Associates are eligible for a performance-based annual bonus or fee, relying on their place. If your required wage falls outdoors of those charges, we hope you will nonetheless apply as there could also be different positions that higher align.

For extra details about our whole rewards, please go to www.mypaycorbenefits.com.