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Location: US distant. Persona over location.
Buyer Assist Consultant
What you’ll do
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Remedy buyer inquiries over e-mail, chat, and cellphone.
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Handle and coordinate pressing and complex assist points through our helpdesk software program.
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Act because the voice of the shopper and companion with product and engineering groups to make sure buyer suggestions is heard.
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Companion with our Onboarding, Buyer Success, and Gross sales staff to verify buyer points are resolved.
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There could also be occasional journey and weekend work required to satisfy with the staff in-person and to verify our prospects are supported when mandatory.
Who you’re
Not less than one 12 months of expertise working in a SaaS assist function.
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You’re obsessive about delivering distinctive buyer expertise.
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You’ve gotten a start-up mentality and might thrive in a fast-pace and typically ambiguous work setting.
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By no means glad – you’re continually seeking to enhance each your self and the enterprise. You’re curious, desirous to experiment and take a look at new approaches and instruments.
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A historical past of success in a customer-facing function.
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A want to be taught and immerse your self in a brand new trade to really perceive the shopper.
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An angle that will get issues carried out.
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Sturdy problem-solving talents to rapidly perceive buyer’s core points and discover inventive options.
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An curiosity in aviation and/or the journey trade is a plus!
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You’ve gotten a ardour for expertise and for being part of a fast-growing SaaS firm.
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Capable of journey domestically and internationally
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Your English is on a local speaker degree (spoken and written)
Why Avinode Group
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We’re revolutionizing an trade. We love being on the forefront of the market.
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You’ll be seen and be heard.
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You’ll be surrounded by Noders who love what they do in work and love what they do exterior of labor.
The best way to apply
Appears like a match for you? Please ship us your CV through e-mail to our Buyer Assist Lead stephanie.uhl@avinode.com
About us
Avinode Group, owned by World Gas Providers, brings tech options to enterprise aviation issues. We noticed a spot out there and created a set of indispensable instruments – the fashionable enterprise aviation necessities.
Immediately, we function a rising suite of functions that 7,000+ air constitution professionals use to do their on a regular basis work. We take our function of their companies significantly and make a degree of delivering constantly wonderful customer support and distinctive, ever–bettering merchandise.
Avinode, is the world’s main air constitution sourcing platform for enterprise aviation professionals to purchase and promote constitution on-line. Yearly, Avinode processes round 8.0 million journey searches and 13 million journey requests.
Schedaero, is a flight operations platform that permits operators and flight departments to schedule, keep and promote out personal fleets with ease. Schedaero brings all constitution gross sales actions and particulars collectively in a single place.
Paynode, is our fee platform particularly designed to facilitate funds within the air constitution trade. With Paynode, our members can ship and obtain funds with anybody, anyplace – multi functional straightforward workflow permitting trade professionals to transact 24/7/365.
This degree of sophistication doesn’t cease us from having enjoyable, nonetheless. We “Noders” discover it vital to get pleasure from an open and pleasant work ambiance, the place a little bit of quirky humor is all the time welcome. With 100+ Noders unfold between Sweden and the US, our versatile and collaborative tradition empowers each single particular person to come back ahead with new concepts, to make errors and provoke dialogue. Avinode seeks candidates who thrive on thrilling assignments and might collaboratively work alongside good, humorous and devoted co–employees. Our roots are firmly planted in our core values, which encourage us day by day to exceed expectations.
The best way to apply
Appears like a match for you? Please ship us your CV through e-mail to our Buyer Assist Lead stephanie.uhl@avinode.com
** This function will get paid an estimated: $34,000 – $49,000 a 12 months
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