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Buyer Service Advocate – eviCore – Distant
After completion of software, you should definitely full the required evaluation to proceed within the hiring course of.
As an Prior Authorization Consumption Consultant in eviCore healthcare’s Non-Scientific Name Heart, you’ll function the primary level of contact for inbound callers as you handle their advantages wants from begin to end. This consists of processing requests for service, talking with physicians’ places of work and websites the place the procedures will happen, in addition to capturing and getting into the required demographic and medical info as a way to construct the case file. Additionally, you will present standing updates and function a liaison to our scientific workers when wanted.
Upon becoming a member of us, you’ll attend 8 weeks of in-depth coaching to assist guarantee your success right here at eviCore healthcare. After coaching, a mentor and supervisor will information your efficiency as you are taking inbound calls from physician’s places of work and/or diagnostic facilities, by a pc generated system. The power to multitask can be key, as you may be listening, getting into info, finishing Web searches, and asking probing questions. Particularly, you’ll:
Course of Evaluate of Service Request notifications that don’t require certification of medical necessity
Promptly switch Evaluate of Providers calls which can’t be accomplished by way of the formal script to a Scientific First Stage Reviewer or Medical Reviewer for completion
Work with websites, sufferers and doctor’s places of work to analyze and resolve any pre-certification questions or issues and preempt unanticipated points
Present skilled, courteous and correct info to all callers
What You Ought to Have
A powerful customer support orientation and dedication to offering excellent service
Robust consideration to element
Professionalism and a powerful work ethic; the power to excel and meet your duties in a extremely structured atmosphere
The power to work independently and as a dependable workforce member
An upbeat angle with a coachable persona
Inquisitiveness and the need to repeatedly be taught and enhance
Questioning what a typical, day within the lifetime of a Non-Scientific Contact Heart worker seems like?
Have a look right here > https://talentcentral.us.shl.com/participant/hyperlink/6ce41ae1785a471a8d7f994e590c1080
Our Firm and What We Supply
eviCore healthcare is dedicated to creating a optimistic affect on healthcare, and likewise making a optimistic affect on our staff. eviCore presents a wide range of perks and advantages together with, however not restricted to:
8 weeks of classroom and coaching lab, together with:
Finest in school name middle coaching program
A classroom atmosphere, stay coach and open dialogue
A confirmed curriculum offering the data you should excel
A coaching lab the place you are taking stay calls with a coaching supervisor shut by to reply questions
A month-to-month accrued efficiency bonus incentive, paid out quarterly
A transparent path for development, with eviCore’s CoreMap displaying your distinctive path to future alternative!
18 days of PTO per yr plus paid holidays
Well being, dental, imaginative and prescient, and life advantages with employer funded HSA
If you may be working at dwelling often or completely, the web connection have to be obtained by a cable broadband or fiber optic web service supplier with speeds of a minimum of 10Mbps obtain/5Mbps add.
For this place, we anticipate providing an hourly fee of 17 – 18 USD / hourly, relying on related elements, together with expertise and geographic location.
This function can be anticipated to be eligible to take part in an annual bonus plan.
We wish you to be wholesome, balanced, and really feel safe. That’s why you’ll get pleasure from a complete vary of advantages, with a deal with supporting your entire well being. Beginning on day certainly one of your employment, you’ll be supplied a number of health-related advantages together with medical, imaginative and prescient, dental, and well-being and behavioral well being packages. We additionally supply 401(ok) with firm match, firm paid life insurance coverage, tuition reimbursement, a minimal of 18 days of paid day without work per yr and paid holidays. For extra particulars on our worker advantages packages, go to Life at Cigna Group.
About Evernorth Well being Providers
Evernorth Well being Providers, a division of The Cigna Group, creates pharmacy, care and profit options to enhance well being and enhance vitality. We relentlessly innovate to make the prediction, prevention and therapy of sickness and illness extra accessible to hundreds of thousands of individuals. Be part of us in driving development and bettering lives.
Certified candidates can be thought-about with out regard to race, coloration, age, incapacity, intercourse, childbirth (together with being pregnant) or associated medical circumstances together with however not restricted to lactation, sexual orientation, gender id or expression, veteran or navy standing, faith, nationwide origin, ancestry, marital or familial standing, genetic info, standing with regard to public help, citizenship standing or another attribute protected by relevant equal employment alternative legal guidelines.
For those who require cheap lodging in finishing the net software course of, please electronic mail: SeeYourself@cigna.com for assist. Don’t electronic mail SeeYourself@cigna.com for an replace in your software or to supply your resume as you’ll not obtain a response.
The Cigna Group has a tobacco-free coverage and reserves the appropriate to not rent tobacco/nicotine customers in states the place that’s legally permissible. Candidates in such states who use tobacco/nicotine won’t be thought-about for employment until they enter a qualifying smoking cessation program previous to the beginning of their employment. These states embody: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
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