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Consumer Providers Affiliate
Staff can work remotely
Full-time
Firm Description
wrrk is a world-class customer support group on the click on of a button, providing high-growth on-line manufacturers empathetic, distant, USA-based, and versatile assist groups, together with the software program and experience that helps the assist groups shine. Job Description
The Consumer Providers Affiliate is answerable for consumer retention and income progress for an
assigned portfolio of purchasers and the day-to-day administration of purchasers.
{Qualifications}
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Determine incremental income alternatives, create compelling proposals, pitch alternatives to purchasers, and guarantee well timed implementation by way of our CRM/Hubspot
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Proactively determine challenges in consumer packages and work cross-functionally to ship fixes
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Create month-to-month and quarterly displays (with a give attention to knowledge: graphs and data-driven story) and stories for Consumer Providers Division
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Remodel knowledge into digestible narratives utilizing graphs, infographics, and different knowledge presentation strategies
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Handle Weekly, Bi-Weekly or Month-to-month conferences with purchasers to drive a optimistic, growth-oriented consumer expertise. Create strategic options to consumer points, issues, or progress and execute via cross-functional inner conferences that lead to optimistic consumer sentiment, and/or income progress
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Replace agendas for consumer conferences, make the most of Hubspot for implementing consumer notes and using Hubspot duties for follow-ups on deliverables
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Prioritize initiatives, affect timelines, and articulate roadblocks using departmental instruments (Hubspot/CRM) that may yield optimistic outcomes for open offers, escalations, or particular tasks
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Preserve consumer CRM, together with scope of labor, consumer objectives, and call particulars for accounts together with new accounts added by implementations and/or gross sales
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Handle communication with purchasers on operational updates (staffing, queues, initiatives)
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Contribute to CS Division tasks resembling Quarterly recaps, new initiatives, and provides insights for division enchancment
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Adhere to all CS Key Deadlines
Competency data, abilities, and talents
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Analytical and problem-solving abilities
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Proficiency in Microsoft Excel/Google Suite, together with Google Sheets/Docs/Slides
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Expertise with CRM and reporting dashboards (Hubspot is a large plus, or Salesforce)
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Expertise with e mail ticketing and cloud-based (i.e. Zendesk, Gorgias, Intercom, and many others.) a
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plus
Required schooling and expertise schooling and expertise
Advantages:
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$35-45,000/per yr
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100% distant
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15 days PTO
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Healthcare
Further Info
Bodily actions and calls for
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Remaining in a stationary place, typically standing or sitting for extended durations.
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Speaking with others to change info.
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Repeating motions which will embody the wrists, arms, and/or fingers.
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Assessing the accuracy, neatness, and thoroughness of the work assigned.
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Sedentary work that primarily includes sitting/standing.