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CUSTOMER RELATIONS SPECIALIST, PRODUCT (DRUNK ELEPHANT)
LOCATION: Distant
BRAND: Drunk Elephant
DATE: 02/15/2023
JOB SUMMARY:
The Drunk Elephant Buyer Relations Specialist, Product helps prospects throughout the model by offering info, answering questions, and responding to issues. The CR group is the entrance line of help for patrons and events, and ensures that prospects are glad with our merchandise, ordering course of, and different wants associated to the model.
The CR Specialist offers top quality service by way of electronic mail, internet messaging, stay chat, and telephone inside the Salesforce Service Cloud ticketing system. Each day interactions embrace help with routine options, product suggestions, and skincare issues by incorporating the Drunk Elephant philosophy and exemplifying firm core values all through all contact. Extra proficiency in helping prospects with the web ordering course of, transport/supply issues, different company communications is required.
As a Specialist, further duty coordinating with transversal groups and enterprise companions is anticipated. This function contains a number of distinctive obligations, together with main our inner relationship with our Social Media group. It’ll additionally require a heavy presence on our stay Discuss channel. Sturdy communication abilities are important.
This function experiences to the Affiliate Supervisor, Buyer Relations, Product.
PRIMARY DUTIES & RESPONSIBILITIES:
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Promptly reply to buyer inquiries by way of electronic mail, messaging, chat, and telephone
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Preserve detailed data of buyer interactions and inner info associated to every ticket
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Contribute to inner & exterior FAQ Guides for product innovation
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Contribute to Worldwide One-Sheet and inner assets for international markets
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Help in creating and sustaining content material assets together with Fast Textual content, Macros, and Data Base
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Contribute to insights and autopsy suggestions for product launches and product advertising and marketing campaigns
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Present each day help of order processing duties inside SFSC and Sterling Name Heart
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Reply to buyer suggestions by way of BazaarVoice, Netpromoter, and different buyer suggestions purposes
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Preserve a conducive, distant work setting with reliable Web connectivity
QUALIFICATIONS & COMPETENCIES:
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Demonstrated productiveness and proficiency utilizing buyer help applied sciences
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Means to stick to strict enterprise hours in a live-support function
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Sustaining a constructive, empathetic, {and professional} disposition in direction of prospects throughout all factors of engagement.
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In-depth data of Drunk Elephant philosophy, merchandise, and insurance policies.
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Esthetics coaching or willingness to finish program a plus
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Means to trouble-shoot and resolve battle.
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Proficiency in SFSC, Sterling Name Heart, and different customer support instruments
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Means to suppose and act independently to attain the very best final result for the shopper consistent with sound enterprise decision-making
Shiseido is an Equal Alternative Employer and doesn’t discriminate on the premise of race, coloration, gender identification, faith, intercourse, age, nationwide origin, incapacity, veteran standing, sexual orientation, genetic info or every other classification protected by Federal, State or Native legislation
SALARY :$56,800 – $85,200/ yr
JOB ID:11412
CATEGORY:Company
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