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FCM – On-line Techniques Coach – Distant, USA

JOB NO: 516648

FCM – On-line Techniques Coach – Distant, USA
FCM takes a holistic strategy to company journey, specializing in managing nationwide and international journey packages for medium and enormous companies.

Ranked as one of many world’s high 5 journey administration corporations, it has a enterprise community in over 97 international locations and international headquarters in London, Brisbane, Singapore and New York. Backed by the worldwide power of Flight Centre Journey Group (FCTG), FCM combines native experience and international expertise to supply purchasers with a very bespoke expertise.

Established in June 2004, FCM has been named World’s Greatest Journey Administration Firm for eight years working on the World Journey Awards.

  • Voted within the Prime 20 Nice Locations to Work, we make it our precedence to maintain our individuals feeling their finest — with enjoyable perks, sturdy advantages, and an actual dedication to offering a piece/life steadiness.

  • We’re proud to have created an atmosphere the place our individuals can share their unbelievable ardour for journey and international cultures whereas ensuring each shopper receives top-notch service and one of the best expertise doable.

  • As an organization who locations nice worth on equal alternative, our objective is to verify we proceed to empower the careers, aspirations, and ambitions of our individuals.

To study extra about FCM please click on HERE

About The Alternative
This position takes care of buyer coaching for our FCM purchasers. You’ll kind a key a part of new buyer onboarding by coaching them on their on-line reserving instruments and coordinating coaching all through the area. Additionally, you will present a variety of supporting materials to assist proficiency and drive on-line reserving adoption.

With the fixed introduction of recent expertise, you will need to maintain our clients updated with change. As such, the position holder will continuously evaluation and replace current materials and discover rising digital studying choices, to develop self-learning choices and enhance uptake.
The position will take care of all points of the day-to-day coaching of FCM purchasers. This contains:

Expertise & {Qualifications}

  • Data of / expertise in designing, growing and delivering blended studying options.

  • Data of the journey business and reserving practices

*You will need to meet one in every of these two standards. In case you have no coaching expertise you need to be capable of exhibit a capability to ship advanced data clearly and concisely.

  • Robust verbal communication expertise

  • Robust written communication expertise

  • Design expertise are fascinating

  • Data of FCM’s suite of on-line reserving expertise (or related) is fascinating

Work Perks! – What’s in it for you:
FCTG is famend internationally for having superb perks and an excellent higher tradition. We perceive that our individuals are our most respected asset. It’s the ardour and dedication of our groups that maintain the corporate on high of the business ladder. It’s additionally why we provide some nice worker advantages and perks exterior of the norm.

  • Benefit from the freedom and adaptability of a hybrid work construction that mixes each distant and in-person work.

  • Have enjoyable: On the coronary heart of every part we do at Flight Centre is a want to have enjoyable.

  • Reward & Recognition: Rejoice the success of your self and others at our common Buzz Nights and on the annual International Gathering – You may should expertise it to imagine it!

  • Use your smarts: Our individuals use their fast considering, experience, and tenacity to at all times determine issues out.

  • Love for journey: We have been based by individuals who needed to journey and need others to do the identical. That keenness is one thing you possibly can’t miss in our individuals or service.

  • Private connections: We’re a giant enterprise based on private relationships.

  • Range, Fairness & Inclusion

  • Range Day: paid go away to watch vacation or cultural celebration of your selection Annual Charity Journey

  • DEI training

  • Dedication to honest practices comparable to common fairness assessments and inclusive recruitment protocols

  • A profession, not a job: We provide real alternatives for individuals to develop and evolve

  • We again our individuals all the best way: We’re strongly dedicated to supporting each single worker of their skilled and private growth.

  • Giving Again: Proud Company Social Duty program supporting nominated charities via Office Giving, volunteering and fundraising

  • Worker giving program

  • Workplace Environmental Program

  • 1 Volunteer Day per Calendar Yr

  • Enhance on-line reserving adoption via blended studying options.

  • Design and ship buyer coaching, each on-line and face-to-face.

  • Preserve all generic shopper dealing with coaching materials (e-learning, consumer guides, movies).

  • Set up buyer must design and develop bespoke supplies and coaching plans.

  • Encourage self-learning via revolutionary and interesting digital content material.

Key Duties

  • Ship buyer coaching periods on-line and face-to-face at clients workplace places nationwide.

  • Plan coaching periods primarily based on particular person buyer wants.

  • Create post-session reference information to assist participant retention.

  • Keep abreast of change to make sure you perceive new performance and may confidently cross this data onto new and current clients.

  • Support the expansion of on-line reserving adoption via coaching.

  • Guarantee all digital coaching sources are up-to-date and out there to all clients

  • E-learning modules.

  • Video tutorials

  • FAQ guides

  • Create shopper particular on-line libraries that replicate their distinctive configuration of on-line reserving instruments.

  • Determine the place self-service studying could be extra appropriate than face-to-face studying and drive a rise on this technique the place extra applicable.

  • Keep up-to-date with present digital studying traits to make sure product providing is at all times evolving to reinforce on-line adoption (each studying and reserving).

  • Construct inside and exterior relationships to make sure coaching providing is at all times related and any modifications and enhancements are mirrored in coaching materials.

  • Work intently with

  • Onboarding groups

  • Account Managers

  • Ship practice the coach periods to native account managers who’re required to ship coaching (e.g. MNCs with non-English language necessities)

  • Guarantee coaching consistency throughout all markets.

  • Talk coaching modifications, information and updates to all inside stakeholders

  • Support the expansion of on-line reserving adoption via coaching.

Advantages Embrace:

  • Beneficiant remuneration construction

  • Journey perks/reductions.

  • Well being & Wellness Packages and Worker Monetary Wellness Providers

  • Beneficiant paid day off coverage

  • Nationwide/Worldwide Award Nights and Conferences

  • Advantages together with imaginative and prescient, medical, and dental

  • Worker Help Program

  • 401k program with partial match

  • Worker Share Plan

  • International profession alternatives in a community of manufacturers and companies

Distant, USA

If this feels like the chance you’ve been ready for then APPLY NOW.
The position may be carried out onsite, distant or on a hybrid schedule, in compliance with the Firm’s Distant and Versatile Work Coverage.

We thank all candidates for his or her curiosity; nonetheless, solely these chosen to proceed within the course of can be contacted.

Our primary philosophy? Our individuals. Flight Heart Journey Group USA’s promise is to supply an atmosphere with equality of respect, dignity and alternative for all our workers. We worth an inclusive and supportive office which really displays the range of our society.

We’re an affirmative motion and equal alternative employer dedicated to offering a barrier-free pathway all through our recruitment course of. We welcome lodging requests to assist make our hiring and onboarding expertise as accessible as doable. Please advise us about lodging wants at any level by contacting our Recruitment Staff at careers@us.flightcentre.com

** This position will get paid an estimated: $51,000 – $71,000 a 12 months

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