(No Diploma Wanted!) Get Paid $4,225

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Buyer Success Advisor (Voice of Buyer)

Division:D765 – CDB Member Companies

Location: Distant

Select your subsequent journey with Millennium Belief Firm and be part of a tradition that empowers and the place you’ll be able to innovate. You may be celebrated, you can be challenged, and you’ll aspire to encourage. You’re greater than a colleague right here; you might be a part of a COMMUNITY that goes ABOVE and BEYOND professionally and personally to make a distinction.

Don’t meet each single requirement? Right here at Millennium, we consider there’s NO “PERFECT” candidate and need to encourage making use of even when all the necessities listed aren’t met. Our objective is to construct an genuine office by valuing variety in our candidates. We work to make sure that our crew displays the range of the companies and shoppers we serve. We’re at all times seeking to broaden our rising crew with dynamic and enthusiastic people. When you take pleasure in a collaborative, enjoyable setting that champions profession improvement, Millennium Belief is the place for you! We sit up for receiving your utility! Try a video on our Firm Tradition! Millennium Belief Tradition

As a member of the First Contact Decision crew the Buyer Success Advisor is accountable for monitoring the net survey platform to reply and resolve member points recognized on the submit name survey. This place acts as a liaison between the Claims, RADS and DAS departments in addition to the Consumer Service Managers. The incumbent will need to have glorious verbal and written communication abilities.

  • Evaluation the member feedback left on the survey

  • Evaluation name notations in CBAS and the HSA portal

  • Take the wanted motion to resolve the difficulty(s)

  • Reprocess claims/clearing denied claims with applicable documentation

  • Settle for and retailer documentation wanted to clear claims/card costs

  • Contact supplier places of work or insurance coverage firms to acquire documentation

  • Activate playing cards

  • Present web site help, navigation, password resets, clarification of displayed data, and many others.

  • Add notes to CBAS, HSA portal, and Medallia indicating the difficulty has been resolved, if the difficulty has been despatched to a different division, or progress of decision (copy and paste as wanted). Embrace the Name/Case ID within the CBAS or HSA portal notation for fast navigation

  • Contact the member by e mail or telephone to replace on decision or subsequent steps

  • Coach when wanted

  • Determine trending points and collaborate with different areas to enhance the general member expertise

  • Handle the shared e mail field

  • Assist the Service Heart throughout peak name quantity

  • Persistently obtain anticipated high quality metrics

  • Work throughout a number of areas is necessary to supply decision which drives the member expertise

  • Contact members to resolve their grievance and to coach to vary perceptions

  • Different duties as assigned


  • Highschool Diploma or GED

  • 3-5 years of relevant expertise

  • Wonderful analytical abilities with a proactive nature

  • Robust verbal and written communication abilities

  • An affinity for accuracy and effectivity

  • Proficient in Phrase, Excel and Microsoft groups

  • Robust collaboration abilities

  • An inherent ability for prioritization and multi-tasking

  • Capacity to be versatile and adapt

  • Proficiency in FSA/HSA/COBRA merchandise, procedures

MILLENNIUM TRUST COMPANY is a quickly rising, main monetary companies firm providing specialised retirement and institutional companies and just lately acquired PayFlex, a shopper directed advantages supplier, to create a customized, holistic strategy to monetary wellness. To that finish, we offer a diversified multi-product enterprise with a holistic give attention to monetary wellness. Millennium Belief has skilled year-to-year double digit development and prides itself on its sturdy, progressive tradition.

We’ve got been acknowledged for our outstanding development on lists equivalent to Crain’s Quick 50 and Inc. 5000, and for our excellent office tradition and advantages with Constructed In’s 2023 Greatest Locations to Work and Gallagher’s 2022 Greatest-In-Class Employer awards.

** This function will get paid an estimated: $50.7K – $64.2K a yr

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