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New Affected person Expertise Coordinator
Job Description
New Affected person Expertise Coordinator
Most cancers care is all we do
Hope in therapeutic
Most cancers Therapy Facilities of America® (CTCA), a part of Metropolis of Hope, takes a novel and integrative strategy to most cancers care. Our patient-centered care mannequin is based on a dedication to personalised medication, tailoring a mix of remedies to the wants of every particular person affected person. On the similar time, we assist sufferers’ high quality of life by providing therapies designed to assist them handle the negative effects of therapy, addressing their bodily, religious and emotional wants, so they’re higher in a position to keep on their therapy regimens and get again to life. On the core of our whole-person strategy is what we name the Mom Commonplace® of care, so named as a result of it requires that we deal with our sufferers, and each other, like we’d need our family members to be handled. This modern strategy has earned our hospitals a Finest Place to Work distinction and quite a few accreditations. Every of us has a stake within the profitable outcomes of each affected person we deal with.
Job Description:
Hours M-F 8am-5pm PST
The New Affected person Expertise Coordinator is liable for offering clerical assist to the New Affected person Expertise Representatives, Nurse Navigation, and different scientific suppliers to make sure a easy consumption course of for brand new sufferers. This function will successfully handle inbound requests together with, however not restricted to, triaging name/chat/fax/e-mail requests, re-scheduling Nurse Navigator appointments, routing inbound requests promptly to the suitable groups and examine data request inquiries. The New Affected person Expertise Coordinator successfully organizes and manages well being data and requests to make sure high quality, accuracy, accessibility, and safety in each paper, Buyer Relationship Administration (CRM), and digital well being report (EHR) methods. This function has a duty to help a number of areas and departments.
Abilities, Schooling and Extra Data
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Highschool Diploma or equal
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Minimal 1 yr {of professional} expertise, ideally in healthcare setting
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Expertise within the following EPIC, Salesforce, Verint & Cisco most popular
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Sturdy consideration to element and customer support abilities
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Wonderful written and verbal abilities
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Sturdy organizational abilities
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Potential to be empathetic and resolve battle/limitations
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Potential to deal with tough conditions and escalate when crucial
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Sturdy self-motivation and accountability
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Requires acceptable web providers, velocity and devoted work area to successfully earn a living from home
#LI-REMOTE
Pay Vary
$16.50 – $23.45
Placement throughout the recognized pay vary is predicated on particular person and market elements together with, however not restricted to, expertise, schooling, credentials (together with licenses and certifications), geographic location, market competitors, ability set (together with market availability of required abilities), assigned/anticipated job duties, and degree of duty. These elements are thought of with out regard to a person’s standing as a member of any shield group pursuant to federal, state, and/or native regulation.
We win collectively
Every CTCA worker is a Stakeholder, pushed to make a real distinction and assist win the battle towards most cancers. Every day is a problem, however this distinctive expertise comes with rewards that you could be by no means have thought potential. To make sure every workforce member brings his or her greatest self, we provide distinctive assist and immersive coaching to encourage your private {and professional} development. For those who’re able to be a part of one thing larger and work with a passionate, dynamic group of care professionals, we invite you to affix us.
Go to: Jobs.cancercenter.com to start your journey.
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