(Nights & Weekends Job!) Get Paid $4,166.67

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FCM – After-Hours Company Journey Advisor & Ticketing/Queue Help – Distant, USA

JOB NO: 517010

After-Hours Company Journey Advisor & Ticketing/Queue Help – Distant, USA
FCM takes a holistic method to company journey, specializing in managing nationwide and international journey packages for medium and enormous companies.

Ranked as one of many world’s high 5 journey administration corporations, it has a enterprise community in over 97 nations and international headquarters in London, Brisbane, Singapore and New York. Backed by the worldwide energy of Flight Centre Journey Group (FCTG), FCM combines native experience and international expertise to offer purchasers with a really bespoke expertise.

Established in June 2004, FCM has been named World’s Greatest Journey Administration Firm for eight years operating on the World Journey Awards.

To study extra about FCM please click on HERE

About The Alternative
This position could have you making skilled and correct enterprise journey preparations for our company accounts together with air, automotive, resort, and floor transportation reservations through Sabre GDS. Earlier than you start your position, you’ll spend three weeks (paid) coaching absolutely distant. This program will enhance your data, prepare you on contract airfares and sharpen your Sabre abilities.

You may be offering options to travel-related issues purchasers could have skilled throughout after-hours or emergency conditions relating to preparations. This position may also handle the net queues, ticketing, emails, and chat inquiries.

**Please notice that this can be a distant after-hours place that requires working nights, weekends, and holidays**

This place requires versatile hours and shift availability as decided by enterprise want and shopper name quantity.

Key Duties

  • Work successfully and multi-task whereas sustaining skilled rapport with purchasers

  • Entry and handle on-line queues

  • Course of ticketing for reservations made through the net reserving device, chat, and e mail

  • Handle emails inside a 2-hour window

  • Maintain shopper conscious of all needed journey paperwork and well being necessities for nations to be visited

  • Handle Chat inquiries

  • Carry out ticketing, Part IVs, exchanges/adjustments with advanced worldwide fares

  • Keep absolutely knowledgeable on all airline guidelines and rules, tariffs, and fare necessities and precisely applies this information to all journey preparations

  • Inside ongoing communication inside the crew via offered channels

  • Maintain Journey Managers and Workforce Leaders updated to make sure a united, constant, {and professional} method to shopper account administration

  • Handle and guarantee all shopper account data is updated

Expertise & {Qualifications}

  • 2+ years current company journey business expertise and a powerful customer support background 

  • 2+ years current data and expertise utilizing Sabre required 

  • Expertise in high quality management, ticketing, scripting, adjustments, and exchanges to advanced multi-segment worldwide and home fares and pnrs required

  • After-hours desk or busy multi-account expertise in company journey required

  • Skilled written & verbal communication abilities

  • Geography and worldwide vacation spot data are needed

  • Expert in utilization of a private pc and varied software program packages 

  • On-line reserving device data most popular

  • Robust technical abilities

  • Capability to work independently

  • Candidates ought to possess decisive and profitable problem-solving abilities. 

Work Perks! – What’s in it for you:
FCTG is famend internationally for having superb perks and a fair higher tradition. We perceive that our persons are our Most worthy asset. It’s the ardour and dedication of our groups that maintain the corporate on high of the business ladder. It’s additionally why we provide some nice worker advantages and perks outdoors of the norm.

  • Benefit from the freedom and adaptability of a hybrid work construction that mixes each distant and in-person work.

  • Have enjoyable: On the coronary heart of every little thing we do at Flight Centre is a want to have enjoyable.

  • Reward & Recognition: Have a good time the success of your self and others at our common Buzz Nights and on the annual World Gathering – You may should expertise it to consider it!

  • Use your smarts: Our individuals use their fast pondering, experience, and tenacity to at all times determine issues out.

  • Love for journey: We have been based by individuals who needed to journey and need others to do the identical. That zeal is one thing you may’t miss in our individuals or service.

  • Private connections: We’re a giant enterprise based on private relationships.

  • Range, Fairness & Inclusion

  • Range Day: paid go away to watch vacation or cultural celebration of your selection Annual Charity Journey

  • DEI training

  • Dedication to truthful practices equivalent to common fairness assessments and inclusive recruitment protocols

  • A profession, not a job: We provide real alternatives for individuals to develop and evolve

  • We again our individuals all the best way: We’re strongly dedicated to supporting each single worker of their skilled and private improvement.

  • Giving Again: Proud Company Social Accountability program supporting nominated charities via Office Giving, volunteering and fundraising

  • Worker giving program

  • Workplace Environmental Program

  • 1 Volunteer Day per Calendar 12 months

Advantages Embody:

  • Beneficiant remuneration construction

  • Journey perks/reductions.

  • Well being & Wellness Applications and Worker Monetary Wellness Providers

  • Beneficiant paid break day coverage

  • Nationwide/Worldwide Award Nights and Conferences

  • Advantages together with imaginative and prescient, medical, and dental

  • Worker Help Program

  • 401k program with partial match

  • Worker Share Plan

  • World profession alternatives in a community of manufacturers and companies

Location – Distant, USA
If this feels like the chance you’ve gotten been ready for then APPLY NOW.
The position could be carried out onsite, distant or on a hybrid schedule, in compliance with the Firm’s Distant and Versatile Work Coverage.

For this place, we anticipate providing an annual wage of $50,000-$90,000 relying on related components, together with expertise, geographic location and efficiency. The annual wage vary listed represents the whole compensation bundle, excluding advantages, however which incorporates achievable fee and incentives.
We thank all candidates for his or her curiosity; nonetheless, solely these chosen to proceed within the course of shall be contacted.

Our primary philosophy? Our individuals. Flight Middle Journey Group USA’s promise is to offer an setting with equality of respect, dignity and alternative for all our staff. We worth an inclusive and supportive office which really displays the variety of our society.

We’re an affirmative motion and equal alternative employer dedicated to offering a barrier-free pathway all through our recruitment course of. We welcome lodging requests to assist make our hiring and onboarding expertise as accessible as attainable. Please advise us about lodging wants at any level by contacting our Recruitment Workforce at careers@us.flightcentre.com

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