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Exec Cust Relations Case Mgr (Distant)
1605 Curtis Bridge Street
Location: Wilkesboro, NC (SSC)
Class: Contact Facilities
Job Id: 2496294BR
Job Kind: Full time
Division: LWS_USA_Executive Buyer Relations
Construct it Collectively Right here.
Lowe’s is ready to provide distant employment of this place within the following states: AL, AR, AZ, CA(salaried roles solely), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.
The Government Buyer Relations Case Supervisor is primarily chargeable for supporting the Lowe’s Government Workplace in rebuilding relationships and retaining prospects who’ve skilled complicated and difficult points by their interplay with Lowe’s. Escalations that attain this position are of essentially the most critical in nature and stage of sensitivity. The Government Buyer Relations Case Supervisor acts because the liaison between Lowe’s Executives and the client to make sure an amicable decision for the client is achieved in a well timed trend, and in a way in keeping with the Firm’s aims and values.
To achieve success, the Government Buyer Relations Case Supervisor should have the flexibility to speak successfully and confidently in high-pressure, unsure, or ambiguous conditions, which incessantly require fast, impartial choices. A person on this position should be self-directed and is chargeable for making choices and coordinating assets to make sure all acceptable events are conscious of the severity of points.
The Government Buyer Relations Case Supervisor works intently with Lowe’s Executives, Shops, Market Administrators, Distributors and different excessive profile roles inside Lowe’s, with a view to obtain amicable decision by efficient case administration and possession. As well as, the Government Buyer Relations Case Supervisor acts as the first contact for out of doors organizations (e.g., Attorneys Common, Higher Enterprise Bureau).
The Government Buyer Relations Case Supervisor is chargeable for analyzing the basis trigger(s) of conditions, taking possession of decision, and presenting outcomes to the Government stage. To perform this, the Government Buyer Relations Case Supervisor should personal the client interplay from level of escalation to decision, working by a number of contact factors and stakeholders, and by coordinating inner and exterior assets. Instances can span throughout a number of weeks or months, requiring cautious and complete documentation.
This position requires a deep understanding of enterprise gross sales and repair applications and initiatives, contractual obligations, public relations and company communications insurance policies, authorized tips, and different requirements/procedures that serve an vital position in addressing extremely delicate and complicated customer support conditions which have the potential to threaten the Lowe’s Model. As well as, the person on this position should be capable of establish conditions that require enter and counsel from different teams, and inform all key stakeholders as acceptable.
This position gives worth to the enterprise by offering a last, centralized escalation level for exterior prospects whose expectations haven’t been met, and for who all earlier mediation makes an attempt have been unsuccessful. This position additionally gives Lowe’s staff with a useful resource for negotiation and assist within the means of managing complicated and delicate buyer points.
Lowe’s is an equal alternative employer and administers all personnel practices with out regard to race, shade, spiritual creed, intercourse, gender, age, ancestry, nationwide origin, psychological or bodily incapacity or medical situation, sexual orientation, gender identification or expression, marital standing, army or veteran standing, genetic data, or another class protected beneath federal, state, or native regulation.
Pay Vary for CA, CO, NJ, NY, WA: $19.13 – $31.88 per hour
Beginning fee of pay might fluctuate based mostly on components together with, however not restricted to, place provided, location, schooling, coaching, and/or expertise. For data concerning our profit applications and eligibility, please go to https://expertise.lowes.com/us/en/advantages.