(Information Entry Job HIRING!) Get Paid $2,918.93

Affiliate Information Specialist

Buyer ExperienceRemote, United States

Description
Place at Think about Studying

Nice Objective. Nice Folks. Nice Alternatives.
At Think about Studying we ignite studying breakthroughs. It drives all the things we do. We innovate collectively to help educators in creating these particular moments when college students expertise the enjoyment of studying at its finest.

We additionally ignite profession breakthroughs, with the vast majority of our positions being totally distant alternatives that give you what you’re actually in search of: versatile work preparations, attention-grabbing and significant job tasks, profession progress, and a supportive staff.

Think about Your Impression.
The Affiliate Information Specialist oversees the planning and execution of options to combine buyer knowledge into our Cloud providers. This place helps and works carefully with different Rostering Specialists, CX Specialists and Technical Techniques Engineers to unravel escalations and obtain firm objectives and buyer timelines.

• Place Kind: It is a common, full-time place.

• Compensation: Base pay is anticipated to be between $16.84 and $17.68 per hour. Eligible staff can also obtain incentive/fee/annual bonus pay primarily based on particular person and/or firm efficiency. Compensation could range primarily based on components resembling, however not restricted to, particular person abilities, expertise, coaching, training/certifications, geographic location, inner fairness, and native market situations.

• Location: On this US-based place your location will probably be distant.

Envision Your Expertise.
On this function you’ll have the chance to:

• Convert buyer knowledge to a format suitable with Think about Studying’s proprietary software set.

• Validate and take a look at buyer knowledge, making certain profitable integrations.

• Meet staff manufacturing requirements.

• Function useful resource for inner clients by answering questions, understanding their wants, resolving issues with customer-focused options, correctly addressing points, and/or escalating them.

• Implement pupil knowledge file mapping utilizing proprietary and off-the-shelf software program instruments.

• Troubleshoot buyer file knowledge issues and take a look at buyer knowledge modifications.

• Successfully doc inner buyer points within the ticketing system.

• Preserve a customer-oriented method {and professional} relationship with inner clients.

• Present steady high quality enchancment within the processes and actions related to this function.

• Meet established high quality objectives for buyer satisfaction rankings and efficiency measures.

Share Your Experience.
Expertise, training, and {qualifications} important for fulfillment on this function, embody:

• Highschool diploma or GED required, some faculty most popular and a minimal of 1 yr of customer support expertise that features order processing and knowledge entry; or a suitable mixture of training and expertise.

• Glorious verbal and written communications abilities.

• Self-starter with sturdy group and time administration abilities.

• Confirmed monitor file in battle and drawback decision.

• In a position to work independently and as a part of a staff, with strict consideration to element and a capability to multi-task in a fast-paced setting.

• Understanding of advanced knowledge and the flexibility to translate points into non-technical phrases.

• Potential to make sure knowledge integrity.

• Laptop proficient with a robust working information of Microsoft Phrase, Excel, and Outlook; working information of CRM software program and Ticketing software program (Zendesk) and communication by way of Slack most popular.

Ignite Your Profession.
Think about Studying is dedicated to fostering, cultivating, and preserving a tradition of Range, Fairness, and Inclusion. We help your distinctive profession journey by offering flexibility, investing in wellbeing, and propelling progress.

We provide a versatile office, with the vast majority of staff having fun with the chance to earn a living from home inside the US. Headquartered in Scottsdale, AZ, we additionally keep places of work in Austin, TX, Petaluma, CA, and Rock Rapids, IA.

Think about Studying gives a complete advantages program to eligible staff, together with:

• A number of well being, dental, and imaginative and prescient plans, together with medical plans with zero worker premiums

• 401k plan with an organization match

• Firm-paid behavioral well being teaching

• 15 paid holidays, together with 2 floating holidays and a winter shutdown from Christmas Eve by New Yr’s Day

• 15 days of accrued annual Paid Time Off (PTO)

• Fertility advantages

• Paid bonding depart when a brand new little one joins your loved ones

• Life and quick and long-term incapacity insurance coverage

• Pre-tax financial savings plans

• Paid volunteer hours and annual giving occasions

• All kinds {of professional} growth packages, together with tuition reimbursement

Think about Studying is an Equal Alternative Employer dedicated to a various workforce, offering equal employment and development alternatives to certified people. All certified candidates will obtain consideration for employment with out regard to race, colour, faith, gender, gender id or expression, sexual orientation, nationwide origin, genetics, incapacity, age, veteran standing, or some other protected standing. Think about Studying will moderately accommodate certified people as required by legislation.