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Buyer Service – Work At House
Ohio Work From House
Idaho Work From House
Georgia Work From House
Missouri Work From House
New Mexico Work From House
Utah Work From House
Arizona Work From House
Kansas Work From House
North Carolina Work From House
Indiana Work From House
Texas Work From House
Time kind: Full time
Posted on: Posted Yesterday
Job requisition id: R1007433
Each profession journey is private. That is why we empower you with the instruments and help to create your personal success story.
Be challenged. Be heard. Be valued. Be you … be right here.
The Buyer Care Division is pushed by a proficient group of buyer expertise professionals who take nice pleasure in constructing buyer and model loyalty via constructive buyer interactions. The Buyer Care Advocate (WAH) is liable for offering a superior and environment friendly expertise on inbound customer support calls from prospects and in-store members of brand name associate organizations whereas adhering to all procedural and regulatory pointers. The Buyer Care Advocate (WAH) is liable for a large number of inquiries together with (however not restricted to) Price Inquiries, Assertion Opinions, Credit/Return Calls, Loyalty Rewards Calls, Credit score Line inquiries, Dispute consumption and authorization requests for bank card merchandise that Bread Monetary affords to its prospects.
Important Job Capabilities
Buyer Expertise – Reply quite a lot of inbound customer support calls from prospects within the retail setting. Effectively construct a reference to prospects via care, empathy, listening, acknowledgement and thru offering correct info. Work together professionally, respectfully, and energetically to mutually resolve buyer inquiries via negotiation and training. Acknowledge when to leverage assets to resolve buyer inquiries. Exhibit possession and accountability with out inserting blame
Construct Relationships – Function a model ambassador to help the model associate associates and prospects with in-store transactions. Work independently and as part of a crew. Actively have interaction with teammates to attain widespread targets via data sharing.
Communication – Exhibit excellent verbal and written communication abilities when working with inner and exterior companions. Clarify advanced subjects in a transparent and concise method. Reply effectively underneath stress and respect ambiguity as a traditional enterprise situation. Give and settle for suggestions as a matter of follow. Doc interactions and replace buyer information in firm programs. Make the most of data of Microsoft Workplace instruments resembling Outlook and Groups to execute every day work.
Reviews to: Buyer Care Supervisor
Distinctions (if relevant): Work from home
Working Situations/ Bodily Necessities:
Regular workplace setting, some journey could also be required.
Earn a living from home workplace; Journey to care middle web site as wanted (if relevant). Job requires sitting nearly all of workday. Schedule flexibility to work 40 hours per week together with days, evenings and weekends.
Workspace Surroundings- A devoted workspace that is ready to simulate an workplace setting. The room ought to present an space that separates you from others whereas working.
Tools- Bread Monetary will give you the tools to work at home. This tools is ready for use for work functions solely.
Web/Telephone- Bread Monetary requires W@H associates to have web entry to be able to carry out the duties of their function remotely. At a minimal, associates working from residence are required to have Cable or Fiber Residential Broadband Web Service on the following minimal speeds: 25Mbps Obtain / 5Mbps Add. This entry allows the W@H affiliate to hook up with info and different assets inside Bread Monetary. Satellite tv for pc, DSL, Mobile (i.e. 4G and 5G), Microwave, and different varieties of connectivity aren’t permitted to be used because of their restricted speeds and/or much less steady connectivity. Moreover, a wired ethernet connection is required.
Location- Though this place is taken into account work from home, the candidate should reside inside the similar state or 60 miles from their present bodily Bread Monetary location or hub.
Excessive College Diploma or GED
Most popular Expertise:
9 months, or extra, of customer support expertise in retail, meals service, hospitality, name middle or associated expertise
$18.00 – $24.00
The precise base pay inside this vary could also be dependent upon many elements, which can embrace, however aren’t restricted to, work location, training, expertise, and abilities.
Bread Monetary affords medical, prescription drug, dental, imaginative and prescient, and different voluntary advantages (together with primary and elective life insurance coverage, supplemental medical plans, and quick and long-term incapacity) to eligible associates (common full-time associates scheduled to work 30 hours per week or extra) and their spouses/home companions, and youngster(ren) underneath the age of 26. New affiliate elected protection begins on date of rent (apart from incapacity protection which has a 6-month ready interval). Six weeks of 100% paid parental depart for eligible mother and father is obtainable after a 180-day ready interval. Employed associates, each full time and half time, can instantly enroll in Bread Monetary’s 401(ok) plan.
All associates obtain 11 paid holidays. Full-time hourly associates obtain two grants of Paid Time Off (“PTO”) in January and July based mostly on their service date and scheduled hours, whereas newly employed full time hourly associates of their first 12 months of employment obtain a prorated PTO grant on their 61st day of employment based mostly on the month of rent and scheduled hours. Associates will obtain a payout of any unused PTO, as much as 40 hours, paid out within the subsequent calendar 12 months. Hourly associates obtain 72 hours of Paid Sick Depart per calendar 12 months and pro-rated within the affiliate’s first 12 months of employment.
Employed associates will be capable of elect to buy firm inventory throughout providing intervals in June and December.
Click on right here for extra Advantages and PTO info.
About Bread Monetary
At Bread Monetary, you’ll have the chance to develop your profession, give again to your group, and be part of our award-winning tradition. We’ve been persistently acknowledged as a greatest place to work in lots of markets and we’re proud to advertise an setting the place you’re feeling appreciated, accepted, valued, and fulfilled—each personally and professionally. Bread Monetary helps the general wellness of our associates with a various suite of advantages and affords boundless alternatives for profession growth and non-traditional profession development.
Bread Monetary is a tech-forward monetary providers firm offering easy, personalised cost, lending and saving options. The corporate creates alternatives for its prospects and companions via digitally enabled selections that provide ease, empowerment, monetary flexibility and distinctive buyer experiences. Pushed by a digital-first method, information insights and white-label expertise, Bread Monetary delivers progress for its companions via a complete product suite, together with non-public label and co-brand bank cards, installment lending, and purchase now, pay later (BNPL). Bread Monetary additionally affords direct-to-consumer options that give prospects extra entry, alternative and freedom via its branded Bread Cashback American Categorical® Credit score Card and Bread Financial savings merchandise.
Headquartered in Columbus, Ohio, Bread Monetary is powered by its 6,000+ international associates and is dedicated to sustainable enterprise practices.
Bread Monetary affords aggressive pay, a complete collection of profit choices together with 401(ok).
The Firm is an Equal Alternative Employer.
Any applicant supplied employment might be required to determine that they’re legally licensed to work in america for the Firm.
The Firm participates in E-Confirm.
The Firm will contemplate for employment all certified candidates, together with these with a felony historical past, in a fashion in keeping with the necessities of all relevant federal, state, and native legal guidelines, together with the Los Angeles Honest Likelihood Initiative for Hiring Ordinance, the San Francisco Honest Likelihood Ordinance, and the New York Metropolis Honest Likelihood Act. Candidates with felony histories are inspired to use.
The Firm complies with the People with Disabilities Act (ADA), as amended, and all relevant state/native legal guidelines. The Firm will present lodging to candidates needing lodging to finish the applying course of. Candidates with disabilities might contact the Firm to request and organize for lodging. In the event you want help to accommodate a incapacity, you could request an lodging at any time. Please contact the Recruiting Workforce at TaOps@breadfinancial.com.
Care Middle Operations