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Affected person Service Consultant (Distant)

Location: Distant, US

Put up Date: 2/6/2023

POSITION SUMMARY:

The Affected person Providers Rep shall be accountable for dealing with inbound and outbound communications for BMC’s Major Care Follow. The Affected person Providers Rep will deal with affected person inquiries, scheduling/rescheduling appointments, following-up with sufferers resolving affected person questions/issues concerning treatment reconciliation and refills, and insurance coverage verification and authorization administration. They’ll doc and relay affected person data to the Practices as required by the Follow’s Tips.

This place is completely distant. Certified candidates should present their very own steady web connection and a quiet and safe area to earn a living from home.

Place: Affected person Service Consultant (Distant)

Division: Ambulatory Name Heart

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

  • The Affected person Providers Consultant communicates with sufferers and workers utilizing a number of superior communication instruments, together with cellphone calls, on-line chats, emails, faxes or mail.

  • Solutions and resolves affected person inquires, in an expert, empathetic and patient-centered manner, by way of the usage of efficient listening, written and verbal communication abilities.

  • Makes use of established Follow tips to make sure affected person points are addressed in a well timed method and when vital, transfers the decision to the suitable particular person on the Follow for extra session.

  • Makes use of a computerized scheduling system to schedule/reschedule appointments

  • Supplies correct and detailed data and updates affected person data utilizing Epic

  • Supplies detailed and clear affirmation to the affected person detailing the place and when the appointment is, offering instructions as wanted, offering relevant and language particular dwelling directions in addition to directions for any required labs or imaging.

  • Prepares sufferers for telemedicine visits by offering clear directions for the usage of cellphone and video within the place of in-person appointments

  • Identifies alternatives to enhance the work processes and atmosphere, and modifications in Follow protocols; stays present on new developments in well being care.

  • Applies crucial pondering abilities to handle any points that fall outdoors of an present protocol or course of to fulfill the wants of the affected person

  • Attends scheduled coaching periods concerning cellphone help, customer support, techniques upgrades, newly acquired scientific techniques, or different related coaching periods, as directed by supervisor.

  • Attends scheduled coaching periods to be taught to help further ambulatory practices as directed by supervisor.

  • Assists within the coaching/orientation of recent personnel below the path of a supervisor and/or supervisor.

  • Participates in workers conferences/is predicted to determine course of points which are obstacles to offering a optimistic affected person expertise.

JOB REQUIREMENTS

EDUCATION:

  • A minimal of a Excessive Faculty diploma/GED is required

  • Coaching as a Medical Assistant, Pharmacy Technician, or different related healthcare background, coaching and/or expertise that shall be present the flexibility to grasp and be fluent in medical terminology can be required.

EXPERIENCE:

  • Expertise within the medical discipline or as a name middle or customer support agent is most popular.

  • Expertise needs to be equal to one of many following:

  • Bachelor’s diploma (associated expertise can be most popular however not required).

  • Affiliate diploma, Medical Assistant certificates or equal coaching plus not less than 1 yr associated work expertise or

  • Excessive Faculty diploma/GED plus not less than 2 years medical workplace or name middle work expertise required.

KNOWLEDGE AND SKILLS:

  • Capability to clarify difficult healthcare points to sufferers with empathy and concern

  • Capability to empathize with and coach the affected person in navigating the healthcare system

  • Efficient interpersonal abilities ensuing within the capability to work with a various group of execs and personalities in a group atmosphere

  • Capability to deal with difficult affected person interactions and to stay resilient throughout instances of excessive name quantity

  • Capability to work autonomously with out the necessity for fixed supervision

  • Glorious English communication abilities (oral and written) with the flexibility to speak successfully with sufferers over the cellphone and in e-mail and different communications

  • Have to be snug utilizing a number of superior communication instruments, together with cellphone calls, on-line chats, emails, faxes or mail.

  • Sturdy laptop abilities and data of Microsoft Workplace purposes (Web Explorer, MS Phrase, Excel & Outlook)

  • Capability to doc work in an expert and environment friendly method

  • Have to be punctual and current for scheduled shifts

** This function will get paid an estimated $31,000 – $41,000 a yr

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