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Buyer Service Consultant – HCB Ops
Job ID: 2378147BR
Class: Aetna
Distant: Totally Distant
Job Description
The Buyer Service Consultant is the face of Aetna and impacts members’ service expertise by dealing with customer support inquiries and issues by way of phone, web, or written correspondence. Buyer inquiries are of fundamental and at instances complicated nature. CSR engages, consults and educates members based mostly upon the member’s distinctive wants, preferences and understanding whereas utilizing instruments and sources accessible to assist information the members alongside a transparent path to care.
Pay Vary
The standard pay vary for this position is:
Minimal: 17.00
Most: 27.90
Please needless to say this vary represents the pay vary for all positions within the job grade inside which this place falls. The precise wage supply will consider a variety of things, together with location.
Required {Qualifications}
Customer support expertise in a transaction-based setting comparable to a name middle or retail location
Most popular {Qualifications}
-Trauma knowledgeable care coaching
-Publicity to Care Administration
-Expertise in a manufacturing setting
-Familiarity with de-escalations
-1-2 years of Healthcare or Medicaid expertise
-Telework expertise
Training
Excessive College Diploma or GED equal
Enterprise Overview
Carry your coronary heart to CVS Well being Each considered one of us at CVS Well being shares a single, clear function: Bringing our coronary heart to each second of your well being. This function guides our dedication to ship enhanced human-centric well being take care of a quickly altering world. Anchored in our model — with coronary heart at its middle — our function sends a private message that how we ship our providers is simply as vital as what we ship. Our Coronary heart At Work Behaviors™ help this function. We wish everybody who works at CVS Well being to really feel empowered by the position they play in reworking our tradition and accelerating our skill to innovate and ship options to make well being care extra private, handy and inexpensive.
We attempt to advertise and maintain a tradition of range, inclusion and belonging each day. CVS Well being is an affirmative motion employer, and is an equal alternative employer, as are the physician-owned companies for which CVS Well being offers administration providers. We don’t discriminate in recruiting, hiring, promotion, or some other personnel motion based mostly on race, ethnicity, shade, nationwide origin, intercourse/gender, sexual orientation, gender identification or expression, faith, age, incapacity, protected veteran standing, or some other attribute protected by relevant federal, state, or native legislation. We proudly help and encourage individuals with navy expertise (energetic, veterans, reservists and Nationwide Guard) in addition to navy spouses to use for CVS Well being job alternatives.
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