(Harbor Freight is HIRING!) Get Paid $20 per Hour to Course of Orders from Residence!

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Contact Middle Affiliate – Distant
Atlanta, GA
Job Description

Focused Places (however not restricted to)
Dallas-Fort Value / San Antonio / Houston / St. Louis / Atlanta / Phoenix / Tampa / Orlando /Charlotte

Our Contact Middle Associates present an distinctive buyer expertise by means of cellphone and e mail communication by offering order data, product data, troubleshooting, subject decision, and basic buyer help. Our Contact Middle Associates have glorious communication abilities and a powerful want to serve prospects. They thrive on downside fixing, pondering outdoors the field, and subject decision.

Important Duties and Obligations

  • Buyer Expertise

  • Ship pleasant and useful service

  • Display professionalism

  • Actively hear and categorical empathy

  • Navigate ambiguity

  • Overcome obstacles

  • Determine options

  • Operational Execution

  • Proficient in all assigned areas of duty

  • Correct and well timed completion of workload

  • Implement suggestions and training

  • Drive for steady enchancment

  • Observe normal working procedures

  • Adhere to firm insurance policies

  • Major Duties:

  • Help prospects by means of cellphone and e mail:

  • Primary product help

  • Components identification and ordering

  • Net order help, together with order standing, cancellations, and returns

  • Subject decision

  • Basic questions

  • Meet or exceed objectives:

  • Name and e mail audit Steps of Service

  • Sincerely greet the shopper

  • Consider the shopper’s wants

  • Resolve the problem

  • Validate the shopper’s satisfaction

  • Categorical appreciation

  • Availability

  • Name tag charge and accuracy

  • Together with pertinent data, comparable to merchandise # and detailed notes

  • Extra Duties:

  • Have interaction in steady enchancment setting:

  • Display self-awareness and humility

  • Implement teaching and suggestions

  • Try to enhance particular person and staff KPI’s

Success Drivers

  • Rebounds from setbacks shortly

  • Establishes honest reference to these they work together with

  • Efficiently resolves challenges with a constructive final result

Versatile :

  • Learns shortly when dealing with new or unfamiliar issues

  • Helps and adapts to vary

  • Enjoys the problem of unfamiliar duties

Motion Oriented

  • Takes environment friendly and impartial motion on duties

  • Invests vital effort on all duties

  • Acts promptly on points which can be new or notably difficult


  • Stays calm {and professional} underneath stress

  • Efficiently manages frustration and nervousness in high-stress conditions

  • Makes use of empathy and understanding to defuse buyer dissatisfaction

Buyer Focus

  • Strives to ship an distinctive buyer expertise each time

  • Persistently prioritizes prospects and addresses buyer wants

  • Invests time with prospects and enjoys constructive relationships

  • Asks open ended and thorough questions to grasp buyer priorities

Efficient Communicator

  • Communicates clearly and ensures understanding; adapts method to match the viewers

  • Communicates professionally and respectfully

  • Expresses real curiosity and concern when serving prospects



  • Buyer Service, Retail, or Hospitality expertise most well-liked

  • Intermediate laptop abilities, together with MS Workplace (Excel, Phrase) required


Bodily Necessities:

  • Stand, stroll, sit for prolonged intervals of time

  • Communicate and hearken to others in individual and over the cellphone

  • Learn from laptop display and experiences

  • Sort 35 phrases per minute

  • Carry as much as 15 lbs.

Workspace Necessities:

  • Contact Middle Associates are required to have an area inside their residence to create a desk setup that features 2 displays, a laptop computer, docking station, mouse, keyboard, and headset. Moreover, Contact Middle Associates ought to keep a workspace that’s:

  • protected and free from hazards, quiet and appropriate to keep up the confidentiality and privateness of firm/buyer data

  • freed from distractions – Associates ought to have the ability to converse with prospects in a non-distracting method. Distractions might embody take care of dependents and different individuals, pets, and noise-generating gadgets comparable to television, cellphone, radio, and so on.

  • safe for Harbor Freight property

  • well-lit and ergonomically enough – HFT has sources out there to help any questions/issues about organising an ergonomically enough workstation.

  • Web velocity of 1GB or higher is required (HFT helps all Contact Middle Associates with a month-to-month Web Allowance to offset value of sustaining 1GB velocity)


The anticipated charge for this place is $20.00 per hour relying on location, data, abilities, schooling and expertise. As well as, we provide complete and aggressive advantages to Associates (and their households) comparable to medical, dental, imaginative and prescient, life insurance coverage, short-term and long-term incapacity. Eligible Associates are capable of enroll in our firm’s 401k plan. Associates will accrue paid day without work as much as 120 hours per 12 months and paid sick time as much as 80 hours per 12 months until in any other case required by regulation. Associates will accrue paid day without work on the charge of 120 hours per 12 months. The Firm observes eight (8) Firm paid holidays.

About Harbor Freight Instruments
We’re a forty five year-old, $6.5 billion nationwide software retailer with the vitality, enthusiasm, and development potential of a start-up. Now we have over 1,300 shops in 48 states throughout the nation and are opening a number of new places each week. We provide our prospects greater than 7,000 instruments and equipment, from hand instruments and mills to air and energy instruments, from store tools to automotive instruments. We offer our prospects with the proper software for the proper job on the proper value, at all times delivering high quality and worth.

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