Get Paid $5,416.67 – $7,166.67 per Month to Enter Orders from House!

JOB TITLE: Buyer Service Consultant

DEPARTMENT: Buyer Service

DATE CREATED: 02/02/2023

LOCATION: Distant

SUPERVISOR: Buyer Care Crew Lead

JOB SUMMARY

The customer support consultant, reporting into the client care group lead will signify the corporate as a main level of contact, deal with buyer inquiries, talk market intelligence from buyer, make the most of SAP, monitor, and talk buyer assist associated reporting, in addition to different duties. Customer support consultant is the important thing level of contact between manufacturing, account administration and clients.

PRIMARY RESPONSIBILITIES

• Characterize Kensing as a main level of contact, dealing with buyer inquiries together with, however not restricted to, these introduced by way of cellphone and e-mails.

• Answerable for the order-to-cash course of, together with order entry, credit, debits, returns, and many others.

• Develop data of Provide Chain acumen to enhance potential to service buyer and optimize position.

• Work with manufacturing/provide chain groups to exceed buyer expectations and resolve any buyer points.

• Monitor and talk on buyer assist associated stories offering proactive and constant buyer order communication.

• Backup group members as crucial

• Affirm pricing and make the most of value discrepancies as wanted.

• Seize failures and buyer complaints by way of NCM course of; by using crucial pondering abilities.

• Establish and escalate buyer points and dangers.

• Handle SAP knowledge, textual content, and outputs.

• Receive and doc crucial approvals.

• Develop an understanding of the client and the client’s markets by actively partaking with phase companions.

• Talk market intelligence from a buyer and share data with main account supervisor.

• Take part in steady enchancment efforts by figuring out areas for course of enchancment.

• Coordinating with logistics, gross sales group, and different capabilities throughout the enterprise to make sure well timed supply.

• Decide how one can prioritize tasks, balancing short- and medium-term aims whereas efficiently guaranteeing completion of routine job duties.

• Provoke crucial actions required to take away any obstacles that will influence Kensing’s potential to fulfill buyer necessities.

• Carry out different duties as assigned.

KEY QUALIFICATIONS

EDUCATION

EXPERIENCE

KNOWLEDGE/SPECIALIZED SKILLS:

• SAP Expertise with order to money module.

• Proficiency with Microsoft packages (MS Groups, Phrase, Excel, PowerPoint)

• Familiarity with OCR and EDI processes preferrable

• Collaborate with administration, and friends to keep up firm values and requirements.

• Glorious interpersonal, presentation, enterprise acumen, planning, problem-solving, and decision-making abilities

• Glorious verbal and written communication

• Capacity to work independently, be a self-starter, and collaborate in a group setting.

• Professionalism

• Drawback Fixing and resourceful pondering.

• Element Oriented, wonderful organizational abilities and analytically pushed.

• Fluent English language (written/spoken)

ESSENTIAL FUNCTIONS:

• Should have the ability to work remotely.

• Should have the ability to work with private laptop, cellphone.

• Should have the ability to work with Central Time Zone, Normal working hours.

• Capacity to be versatile when wanted.

• Should have the ability to journey (10% +/-)

** This position will get paid an estimated: $65,000 – $86,000 a yr