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Assist Specialist, Member Expertise
at Saltbox (View all jobs)
Distant
What We’re Wanting For
Our members inform us that Saltbox is constructed for them. Member expertise is a crucial a part of what differentiates Saltbox from different options within the logistics {industry}. We’re in search of an skilled Assist Specialist to function a product knowledgeable for our members and to assist create an industry-defining logistics model.
As the primary rent for the Assist Specialist function at Saltbox, you should have vital affect on designing and implementing the instruments and methods we use to assist our members. The best candidate will carry a powerful perspective about how greatest to assist prospects and certain has earlier expertise in logistics, provide chain, or ecommerce {industry}. The function is extremely collaborative, working intently with management and our product, gross sales, and operations groups.
Are you presently a buyer assist supervisor and questioning if that is the precise profession transfer for you? Let’s discuss.
This place is distant. Some journey required.
Obligations
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Deeply perceive what members worth about their expertise with Saltbox and supply clear written communication about that understanding to the remainder of the enterprise.
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Assist to design and implement assist queues and methods in instruments comparable to Zendesk
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Present knowledgeable responses to member questions, normally over electronic mail, but additionally through scheduled telephone calls, sometimes through Slack, and typically in individual when visiting a Saltbox location
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Contribute considerably to targets and key outcomes (OKR) to make sure enhancements to member expertise exterior of the assist queue
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Talk insights about unmet member must the product workforce
Necessities
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3+ years of related expertise in buyer assist or associated discipline
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Minimal of 1-3 years expertise in provide chain or logistics
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Distinctive potential to speak clearly and successfully in writing
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Wonderful visible and verbal communication expertise
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Capability to face up methods and processes for others to comply with to make sure a top quality assist expertise for each workers and members
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Capability to prioritize tasks to align with what’s most impactful to members and to the enterprise
It will be wonderful if:
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You might have expertise supporting ecommerce companies concerning their ecommerce and provide chain wants
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You might have vital expertise with Zendesk or comparable buyer messaging options
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You might have an allergy to damaged processes—particularly when it provides friction for workers or prospects—however you’re capable of recommend options with empathy and readability
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You reside close to a present or upcoming Saltbox location so to be near members.
What We Supply
Saltbox strives to do the whole lot we will to assist our workforce members. We strongly worth creating an atmosphere the place our workers are wholesome and completely happy. Due to this, we’re dedicated to beneficiant advantages together with:
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Wage of $50,000 yearly
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Distant first work choices + versatile working hours
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Aggressive medical, dental, and imaginative and prescient insurance coverage
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401k plan
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Firm-sponsored lengthy and brief time period incapacity and life insurance coverage
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Trip time, sick time and paid holidays
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Paid parental go away
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Group constructing retreats, espresso chats, and meal perks
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Job coaching alternatives, studying {and professional} growth budgets
Be a part of Saltbox. Our mission is to make logistics approachable, accessible, and environment friendly for all. Take heed to what human-centric logistics means to our members. Be taught extra.