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Overview (together with Hours for function):
Work Schedule: Mon- Fri 10:30am-7:00pm CST/EST
The Private Advocate place is answerable for representing Evernorth Behavioral Well being (EBH) to all inbound chats inside a contact heart surroundings and assuring the client’s contact with EBH is optimistic. Advocates are many occasions the primary encounter clients have with Evernorth and thus are answerable for giving a optimistic first impression. The Advocacy duties of this place are different and infrequently advanced in nature requiring flexibility and multi-tasking capabilities. Duties might embody however usually are not restricted to: educating clients on advantages, eligibility, referrals, non-clinical assets and assessing for potential danger of hurt or substance abuse considerations.
This place companies chat in a heat and empathetic method as most of the interactions are delicate in nature. Impartial problem-solving abilities are essential to success inside the function together with clever judgment of assessing the caller’s wants. Based mostly upon the Chat kind and requests, Advocates ought to be capable of use customer support abilities, information of the psychological well being/substance abuse subject, and Evernorth coaching to successfully deal with clients’ wants in an academic method. This place is an entry stage function with alternative for development inside the firm. Incumbents will make the most of telephonic and textual content based mostly communication the vast majority of the time with some internet, and inside EBH supplies to realize first time decision for callers.
The first accountability of the Advocate function is answering chats from clients. The vast majority of the day can be answering inbound chats from clients trying to entry, perceive, or make the most of companies.
Competencies Essential for Place:
Offering top quality customer support as recognized by Advocacy division high quality requirements
Utilizing impartial downside fixing abilities to make sound selections in assessing the wants of the shoppers by giving correct info and offering first name decision
Understanding the enterprise wants of the function, whereas balancing the wants of the client
Taking an academic method to make sure clients are capable of perceive the complexities of accessing care
Demonstrating an entire consciousness and understanding of the duties and workflows of the assorted departments inside Cigna and Evernorth
Key Expertise/Training wanted for place:
Bachelor’s diploma required, ideally in psychological well being subject or psychology/social work associated subject
Earlier customer support expertise or associated place
Very good interpersonal communication
Efficient listening and organizational abilities
Potential to handle a number of duties, setting priorities the place wanted
NOTE: It is a non-clinical function and doesn’t require a license
If you can be working at house often or completely, the web connection have to be obtained via a cable broadband or fiber optic web service supplier with speeds of not less than 10Mbps obtain/5Mbps add.
About Evernorth Well being Companies
Evernorth Well being Companies, a division of The Cigna Group, creates pharmacy, care and profit options to enhance well being and enhance vitality. We relentlessly innovate to make the prediction, prevention and remedy of sickness and illness extra accessible to thousands and thousands of individuals. Be a part of us in driving development and bettering lives.
Certified candidates can be thought-about with out regard to race, shade, age, incapacity, intercourse, childbirth (together with being pregnant) or associated medical situations together with however not restricted to lactation, sexual orientation, gender id or expression, veteran or army standing, faith, nationwide origin, ancestry, marital or familial standing, genetic info, standing with regard to public help, citizenship standing or another attribute protected by relevant equal employment alternative legal guidelines.
For those who require cheap lodging in finishing the web software course of, please electronic mail: SeeYourself@cigna.com for assist. Don’t electronic mail SeeYourself@cigna.com for an replace in your software or to offer your resume as you’ll not obtain a response.
The Cigna Group has a tobacco-free coverage and reserves the fitting to not rent tobacco/nicotine customers in states the place that’s legally permissible. Candidates in such states who use tobacco/nicotine is not going to be thought-about for employment except they enter a qualifying smoking cessation program previous to the beginning of their employment. These states embody: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
** This function will get paid an estimated: $48,000 – $60,000 a yr
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