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Buyer Care Specialist I – Work From Dwelling
Opened Not too long ago
Location WFH, United States of America
Job Id 324590
About Lumen
Lumen is guided by our perception that humanity is at its finest when know-how advances the best way we stay and work. With 450,000 route fiber miles serving prospects in additional than 60 nations, we ship the quickest, most safe international platform for functions and information to assist companies, authorities and communities ship wonderful experiences. Study extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our goal to additional human progress by means of know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.
The Position
The Buyer Care Specialist I is an entry degree place that entails offering common written and verbal buyer assist for each inside and exterior Lumen prospects with single contact decision.
The Primary Duties
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Deal with inside and exterior buyer’s fundamental questions equivalent to billing inquires, order standing, and validate providers and dependencies of order requests
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Collaborate with key stakeholders equivalent to Order Entry, Buyer Care Managers, Account Crew, Billing and Provisioning to supply finest buyer expertise
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Make the most of present techniques to correctly authenticate buyer
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Resolve advanced buyer points by utilizing supplied techniques and sources
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Present technical assist and navigation help of Lumen’s buyer portal
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Validate buyer request sort to create Transfer Add Change order requests for buyer
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Present finest in school buyer expertise using robust written and verbal communication abilities centered on resolving the shopper’s concern at 1st level of contact
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Establish and doc root reason for buyer’s subject utilizing energetic listening and strategic questions
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Different duties as assigned
What We Look For in a Candidate
Required:
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Excessive College diploma or GED or equal
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1+ years of contact heart expertise
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Robust pc abilities with MS Workplace expertise and the flexibility to navigate a number of techniques directly
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Robust written/verbal communication expertise
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Robust Buyer Service abilities
Most popular:
What to Anticipate Subsequent
Requisition #: 324590
EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, coloration, ancestry, citizenship, nationwide origin, faith, veteran standing, incapacity, genetic attribute or info, age, gender, sexual orientation, gender identification, gender expression, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment choices, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.
Disclaimer
The above job definition info has been designed to point the overall nature and degree of labor carried out by workers inside this classification. It isn’t designed to comprise or be interpreted as a complete stock of all duties, obligations, and {qualifications} required of workers assigned to this job. Job duties and obligations are topic to vary based mostly on altering enterprise wants and situations.
Wage Vary
Wage Min :29970
Wage Max :66840
This info displays the anticipated base wage vary for this place based mostly on present nationwide information. Minimums and maximums could fluctuate based mostly on location. Particular person pay relies on abilities, expertise and different related elements.
This place is eligible for both short-term incentives or gross sales compensation. Director and VP positions are also eligible for long-term incentive. To study extra about our bonus construction, you may view further info right here. We’re capable of reply any further questions you might have as you progress by means of the choice course of.
As a part of our complete advantages package deal, Lumen provides a broad vary of Well being, Life, Voluntary Way of life and different advantages and perks that improve your bodily, psychological, emotional and monetary wellbeing. You may study extra by clicking right here.
Notice: For union-represented postings, wage charges and ranges are ruled by relevant collective bargaining settlement provisions.