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Bilingual Affected person Service Agent – Distant
Areas: Distant
Time sort: Full time
Posted on: Posted 11 Days In the past
Job requisition id: JR101011

Job Overview
The Bilingual Affected person Service Consultant will schedule appointments for sufferers at Everside Well being’s well being facilities and handle the doctor’s and well being heart’s schedules.

Firm Overview
Everside Well being is a nationwide on-site, near-site and digital main care supplier on a mission to repair America’s damaged healthcare supply mannequin. We’re technology-driven and care-obsessed. With our increasing attain, scale, and experience, we really make an affect on a nationwide degree by serving extra shoppers and enhancing the well being of extra individuals, all whereas reaching the aim of decreasing the overall value of healthcare for employers and organizations. That’s why we exist – and our relentless focus by care supply entry, know-how, transparency, and relationships drives us day-after-day.

The Affected person Service Consultant Take pleasure in

  • Monday-Friday 9-6pm est / 7-4pmMST / 6-3pm PST with flexibility to work at the very least 1 Saturday each 4 weeks

  • Distant Alternative

  • Glorious advantages together with medical, dental, imaginative and prescient and 401k financial savings plan

  • Firm paid holidays

  • Firm offered PTO

  • Firm offered laptop computer

Important Duties & Duties

  • Schedules, coordinates, and reschedules affected person appointments per scheduling protocols/pointers for every clinic together with making outbound affected person appointment reminders

  • Opinions, updates and confirms appointment info together with date, time, location, supplier identify, motive for go to with caller

  • Informs callers of essential objects to convey to appointment (together with identification card, insurance coverage card, medicines, workplace go to charge, and so forth.).

  • Informs callers of appointment expectations and pointers to incorporate cancellation/no-show coverage, immediate arrival

  • Reply to routine questions relating to course, appointment occasions and program info

  • Completes new affected person registration course of together with updating and sustaining affected person demographic info

  • Reply division and affected person’s emails and voicemails in a well timed and environment friendly method

  • Handle physicians and clinic workers schedules within the EMR

  • Communicates professionally with physicians, workplace workers, co-workers and sufferers, offering wonderful customer support and works collaboratively with a wide range of people and departments

  • Means to multi-task, work independently and focus in a vibrant setting

  • Demonstrated effectivity and problem-solving expertise in resolving affected person issues

  • Features as a liaison for the sufferers and the clinic workers

  • Maintains efficiency expectations corresponding to: Common Calls Answered, Common Speak Time, and different efficiency metric necessities.

  • Performs different duties as assigned by supervisor or as required


  • Should maintain a highschool diploma or its equal. Superior certificates or school diploma is a plus

  • Bilingual (Spanish/English). Means to learn, analyze, and interpret widespread medical and authorized paperwork.

  • Expertise working with a number of telephone traces, Minimal of three years working inside a high-volume medical name heart, or entrance desk throughout the medical subject

  • Robust background in Customer support, EMR methods, schedule administration and medical terminology

  • Clear, skilled, pleasant and articulate telephone voice

  • Requires wonderful organizational, drawback fixing and demanding considering expertise

  • Means to successfully current info, reply to questions and professionally work together with sufferers, managers and colleagues in a wide range of settings and audiences utilizing wonderful oral, written, and interpersonal communication expertise

  • Means to work autonomously, with a excessive degree of accuracy, element and pace in a quick/quickly altering setting, whereas managing a number of priorities and data in an expert and courteous method

  • Proficient in Microsoft Workplace merchandise, together with Outlook, Phrase, Excel and PowerPoint

  • Abides by and promotes HIPPA compliance and maintains highest requirements of confidentiality.

  • Means to work in climate-controlled workplace setting

  • Means to take a seat at desk for lengthy intervals of time in workplace location every regular work day;

  • Means to make use of private pc

  • Means to speak clearly and work successfully in particular person and by phone

  • Means to journey commercially by widespread service

Pay Vary: $19-$23 per hour
Compensation: The precise supply could fluctuate dependent upon geographic location and the candidate’s years of expertise and/or ability degree

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