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Work From House Buyer Help Consultant I – Distant
Location: Digital, within the U.S.

Pearl Interactive Community is in search of to rent Work from House Buyer Help Representatives – Distant.

The Work From House Buyer Help Consultant is accountable for receiving inbound calls and initiating outbound calls to assemble pertinent info or to supply info to prospects. The (WFHCSR) have to be thorough, correct, well timed, {and professional} when dealing with buyer calls.

Why select Pearl Interactive Community?
Be part of Our Group and embrace the profitable Pearl Tradition which promotes our worker’s needs and efforts to serve our customers, purchasers, and neighborhood. Our values of buyer satisfaction, teamwork, a household environment, high quality companies, respect for one another, transparency, and innovation are what make Pearl, the employer of alternative. As a woman-owned, HUBZone-certified social enterprise, Pearl presents hiring precedence to our Veterans, Navy Spouses, and their households, in addition to people with disabilities.

Pearl presents a Aggressive Compensation and Advantages bundle to incorporate:

  • Price: $16.20 per hour + $4.80 per hour towards well being and wellness.

  • Medical, Dental, Imaginative and prescient, and Life Insurance coverage

  • Paid time without work, Paid holidays

  • 401K eligibility

  • Further ancillary advantages to assist your life-style professionally, bodily, and financially via our skilled improvement and training program.

Working Hours: 8 am – 12 am EST, Monday – Friday
Location(s): GA, AL, TN, OH, TX (Should reside inside cheap journey distance to an accredited facility to acquire safety credentials)

Technical/Tools Necessities:

  1. Broadband web reference to a minimal add velocity of 20 Mbps and obtain velocity of 5 Mbps. No Satellite tv for pc Connections. Take a look at your community at speedtest.internet to confirm earlier than you apply.

  2. Ethernet cable entry. Wi-Fi-only connectivity is prohibited.

  3. Non-public and safe workspace inside your property. Away from noise and distractions.

  4. Pc gear, monitor(s), and headset supplied.

Job Duties:

  • Handle prioritized duties in a time-sensitive atmosphere.

  • Reply telephones and analysis inquiries regarding advantages, and enrollment.

  • Analysis and doc/replace databases akin to network-to-network adjustments, and CRM documentation.

  • Present info to inner and exterior prospects.

  • Regenerate copies of pertinent correspondence.

  • Course of extra assignments, akin to PCM adjustments, deal with adjustments, ID card replacements, referral and authorization standing calls, and knowledge entry, and so forth.

  • Show common, dependable, and predictable attendance.

  • Observe processes of the Shopper program and performs all duties in a courteous {and professional} method.

  • Work with quite a lot of applied sciences to carry out required duties.

  • Carry out different duties as assigned.

Job Necessities:

  • Highschool diploma or GED required

  • US citizenship required

  • Efficiently move a Legal Historical past Background Examine (CHBC), in addition to Nationwide Company, Examine with Regulation Enforcement and Credit score (NACLC) and keep required clearance

  • Six months of name middle, customer support, insurance coverage, or medical expertise most well-liked

  • Capability to work alternate schedules based mostly on particular contact middle hour necessities.

  • Receive and retain possession of a Widespread Entry Card (CAC).

  • Wonderful interpersonal, communication, group, and multi-tasking abilities

  • Capability to learn, comprehend and clarify advantages in a transparent, concise, {and professional} method.

  • Sturdy PC abilities together with Microsoft Workplace, the Web, and different methods

  • Preserve abilities via continued and ongoing coaching via Studying Administration System (LMS) or via the shopper’s personal coaching system

  • Embrace our profitable Pearl Tradition which promotes our staff’ needs and efforts to serve our customers, coworkers, purchasers, and neighborhood by exhibiting our Pearl values of buyer satisfaction, teamwork & household environment, high quality, respect, transparency, and innovation

The above statements are supposed to explain the final nature and stage of the work being carried out by folks assigned to this work. This isn’t an exhaustive record of all duties and obligations. Pearl administration reserves the appropriate to amend and alter obligations to satisfy enterprise and organizational wants as vital.

Background Investigation and Expertise Assessments Required
Pearl Interactive Community, Inc. is an Equal Alternative Employer. All certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, sexual orientation, gender identification, nationwide origin, or protected veteran standing and won’t be discriminated in opposition to on the idea of incapacity.

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