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Division: Operations
Employment Kind: Full Time
Location: California (Distant)
Office sort: Absolutely distant
Compensation: $18.00 – $22.00/hour
Reporting To: Melissa Henry
Affected person Care Coordinator
Are you able to earn a living from home utilizing best-in-class applied sciences? Are you trying to make an actual distinction in individuals’s lives? Are you in search of a profession the place you’ll be able to develop into one of the best model of your self?
Welcome to WellPsyche Medical Group! WellPsyche is a best-in-class Telehealth group offering outpatient psychological well being companies to youngsters, adolescents, and adults by way of Zoom. We’re a totally distant group the place our Admin Staff and Suppliers work as a crew so our Sufferers can develop into one of the best model of themselves.
WellPsyche is a corporation the place Folks Matter! That features our Admin Staff, our Suppliers, and our Sufferers.
Our Affected person Care Coordinators are assigned to 1 or 4 groups based mostly on enterprise want and your choice. You’ll be a part of a crew that gives wonderful customer support utilizing a best-in-class CRM (Buyer Relationship Administration) System over the phone.
Affected person Care Coordinators help play a significant position in serving to sufferers really feel snug when they’re enrolling as New Sufferers. It could take sufferers years earlier than committing to get the care that can change their life, and our Affected person Care Coordinators are there to assist them really feel snug, safe, and assured of their determination.
Whereas Sufferers can schedule their very own visits on our on-line portal, Affected person Care Coordinators are there to assist Sufferers once they have extra questions or considerations. Our Scheduling Staff additionally works arduous to make sure that each Affected person is scheduled for a observe up appointment after every go to, guaranteeing that their care continues and isn’t compromised by delays.
Our Refills Staff additionally performs a significant position in caring for our Sufferers. They navigate the usually difficult insurance coverage protection and pharmacy points that will come up for Sufferers when they should get their prescriptions refilled. We be certain our Sufferers obtain their medicines once they want them, and assist them keep away from unintended effects or withdrawals from medicines.
Our GoTo Staff assists our Suppliers in managing day-to-day duties in order that they will give attention to offering sufferers with wonderful care. We be certain Affected person requests are addressed in a well timed method.
Key Obligations
The usual for all Care Staff Members is that we at all times intention for Wow! Service. This implies we deal with our Sufferers as we’d our household. We offer wonderful customer support, work with a way of urgency, we’re dependable, we at all times have interaction in correct cellphone etiquette, and we’ve nice verbal and writing abilities. And like household, we at all times assist each other and acknowledge one another for our accomplishments.
As a Affected person Care Coordinator you’ll:
• Help with Affected person Enrollments
• Schedule and Verify Appointments
• Conduct outbound calls to schedule follow-up appointments
• Confirm Affected person advantages info
• Course of Refill Requests
• Work as a liaison between Sufferers and Suppliers (when essential)
• Help supervisors in managing escalated affected person considerations
Abilities Data and Expertise
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Highschool diploma or equal, required.
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One 12 months expertise in a customer support position, required
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Expertise resolving a excessive quantity of advanced buyer wants over the cellphone, extremely desired.
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Healthcare work expertise and familiarity with advantages, insurance coverage, prescriptions, medical terminology, most popular.
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Six months work expertise with software program purposes like Home windows, Microsoft Workplace, web navigation, and e-mail purposes
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Pc keyboarding abilities and aptitude
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Capability or expertise working in a fast-paced setting
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Capability to reply professionally when Sufferers are demonstrating signs of despair, anxiousness, and stress
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Demonstrated skill to take care of composure when confronted by tough conditions and to reply professionally.
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Should possess qualities supporting the corporate values of: individuals matter, compassionate management, mamba mentality, WOW service
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Capability to work an alternate work week! Primarily based on affected person wants, we are able to craft a schedule that works greatest for each you and our enterprise! Sunday by Thursday? Tuesday by Saturday? Partial days? Full days? We are able to nearly design a schedule for you!
WORKING CONDITIONS:
Will need to have a house workplace free from distractions and be obtainable throughout work hours by way of Zoom, Chat, cellphone and different communication strategies.
Why WellPsyche?
Presently, we stay a 100% distant setting which saves you time and commuting prices! We provide partial web reimbursement and a company-paid pc and headsets. Medical, imaginative and prescient, dental and life insurances, in addition to beneficiant time without work, is on the market to full-time employees.
About WellPsyche
WellPsyche is a physician-run chief in Telepsychiatry, offering high quality remedy and psychiatric companies for youngsters, adolescents, and adults striving to realize psychological well being and wellness and attain their full potential.
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