(Evening Job Hiring!) Get Paid $20 – $28 per Hour

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Buyer Care Affiliate, Passport (Half-Time, Evenings)
at Sharebite (View all jobs)


Buyer Care Affiliate, Passport (Half-Time, Evenings)

About Us
Sharebite is the main meal advantages platform constructed for firms to feed their workers. Our platform permits their workers to put meal orders with their favourite eating places whereas serving to to fight meals insecurity in native communities. Each meal ordered on Sharebite leads to a meal donation by native companions like Feeding America and Metropolis Harvest, and thus far, we’ve donated over 5 million meals.

The Function
As a Buyer Care Affiliate, you’ll work intently together with your workforce members to make sure white-glove service for our platform, in addition to one in every of our latest product choices. You’ll obtain coaching to be absolutely versed on Sharebite’s product choices, study buyer dynamics and operations, and make the most of problem-solving expertise to search out passable options for our shoppers. This position works in a specialised Buyer Care capability – it is a rising workforce for an thrilling new characteristic. When you’ve ever wished to work on Reside Operations at a quickly rising startup with an thrilling future, it is a position for you!

What You’ll Do

  • Work immediately with clients to reply questions and resolve issues.

  • Make the most of electronic mail and cellphone calls to offer white-glove service in a well timed method.

  • Make sure that Buyer Success operations, procedures, and methods are adhered to.

  • Work with the product to establish enchancment alternatives, relay buyer suggestions, and develop greatest practices.

  • Act because the lead Buyer Care operator at this shift, and be liable for making certain excessive degree look after our shoppers.

Required Abilities & Expertise

  • At the very least 2 years of expertise in a Buyer Service or Operations position

  • Expertise in fintech most well-liked

  • Glorious communication expertise – you’re feeling comfy with written and verbal correspondence.

  • Empathy – you’ll be able to establish with buyer dilemmas, and help in a compassionate method,

  • Drawback fixing expertise – you take pleasure in digging just a little deeper to search out the basis of an issue, and utilizing that data to greatest help clients and bolster the product.

  • Coachable – you admire the worth of suggestions and search alternatives to study, develop, and develop.

  • Dynamic – you’re comfy with the paradox of a growing workforce, and revel in pondering dynamically to unravel issues on the fly. You possibly can take core ideas and apply them to any scenario.

  • White-glove mentality – you actively search to search out the easiest way to not solely help clients, however to make sure they’ve a really distinctive expertise.

  • Self-Starter – you’re comfy carrying a number of hats at a lower-staffed time, which means you’re able to be accountable and cleared the path.

It is a part-time position requiring availability weeknight from 7 pm to 12am (ET).

At Sharebite, we’re dedicated to offering aggressive pay and advantages which might be in step with business and market requirements. Precise compensation packages are based mostly on a big selection of things distinctive to every candidate together with however not restricted to ability set, years & depth of expertise, and placement.

The bottom compensation vary for this position is $20 – $28 per hour, nevertheless precise salaries can range based mostly on a candidate’s {qualifications}, expertise and competencies.

At Sharebite, we’re keen about our mission to alleviate starvation and encourage workers to attach their work to a bigger function. We all know being properly fed is a necessary ingredient for worker wellbeing, workforce efficiency, and firm tradition – we have seen the outcomes! Sharebite is proud to have been acknowledged as Inc. Journal’s Greatest in Enterprise (twice), Crain’s Greatest Locations to Work NYC (twice), and as a finalist for the U.S. Chamber of Commerce Basis’s 2023 Residents Awards for firms working as a pressure for good.
Be part of our workforce and assist deliver do-good, feel-good consuming to the world.

Sharebite is proud to be an Equal Alternative Employer constructing a various and inclusive workforce. When you want extra lodging to really feel comfy throughout your interview course of, please electronic mail us at accessibility@sharebite.com.

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