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Well being Concierge – Work from Residence
Job ID: 2339276BR
Class: Buyer Service
Distant: Totally Distant
Job Description
To extend member satisfaction, retention, and development by effectively delivering aggressive companies to members and suppliers by a full-integrated group staffed by educated, customer-focused professionals supported by exemplary applied sciences and processes.
Pay Vary
The everyday pay vary for this function is:
Minimal: 17.00
Most: 27.90
Please take into account that this vary represents the pay vary for all positions within the job grade inside which this place falls. The precise wage supply will take into consideration a variety of things, together with location.
Required {Qualifications}
Evaluations and adjudicates claims for particular person household plans.
Handles customer support inquiries and issues by way of phone, web, web-chat or written correspondence.
Engages, consults and educates members based mostly upon the distinctive wants, preferences and understanding of Aetna plans, instruments and assets to assist information the members alongside a transparent path to care.
Utilized assets to help buyer in understanding wants, preferences and understanding of Aetna CVS Well being plans, instruments and assets to assist information the members alongside a transparent path to care.
Solutions questions and resolves points as a “single-point-of-contact” based mostly on telephone calls. Educates and assists prospects on varied parts of profit plan data and accessible companies to boost the general customer support expertise.
Creates an emotional reference to our members by understanding and interesting them to the fullest.
Anticipates buyer wants; offering them with associated data to reply the unasked questions.
Takes possession and fast motion to resolve the member points.
Collaborates with different departments to resolve member points.
Sturdy multi tasking expertise with potential to prioritize.
Most well-liked {Qualifications}
Efficient organizational expertise and talent to handle a number of duties.
Efficient communications expertise, each verbal and written.
Affiliate’s diploma or equal work expertise.
Training
Excessive College diploma, G.E.D.
Enterprise Overview
Deliver your coronary heart to CVS Well being Each considered one of us at CVS Well being shares a single, clear goal: Bringing our coronary heart to each second of your well being. This goal guides our dedication to ship enhanced human-centric well being look after a quickly altering world. Anchored in our model — with coronary heart at its heart — our goal sends a private message that how we ship our companies is simply as essential as what we ship. Our Coronary heart At Work Behaviors™ assist this goal. We would like everybody who works at CVS Well being to really feel empowered by the function they play in remodeling our tradition and accelerating our potential to innovate and ship options to make well being care extra private, handy and inexpensive.
We attempt to advertise and maintain a tradition of variety, inclusion and belonging on daily basis. CVS Well being is an affirmative motion employer, and is an equal alternative employer, as are the physician-owned companies for which CVS Well being offers administration companies. We don’t discriminate in recruiting, hiring, promotion, or every other personnel motion based mostly on race, ethnicity, coloration, nationwide origin, intercourse/gender, sexual orientation, gender id or expression, faith, age, incapacity, protected veteran standing, or every other attribute protected by relevant federal, state, or native regulation. We proudly assist and encourage folks with navy expertise (energetic, veterans, reservists and Nationwide Guard) in addition to navy spouses to use for CVS Well being job alternatives.