Customer Service Representative Wage:$70000 each year

LOCATION: Toongabbie


  • Leading Pharmaceutical organisation with a large global presence
  • Recognised as an award-winning employer of choice
  • Large campus with on-site gym, cafe, and parking
  • Employee recognition program
  • Supportive team, ongoing training, and development
  • Permanent role
  • Hybrid working 

About the company

HPG is a well renowned global pharmaceutical and medical device manufacturing company is responsible enhancing patient’s lives through innovating technologies in both pharmaceuticals and medical devices. Located in Western Sydney, the campus provides on-site car parking, an on-site gym and care. Join their dynamic and passionate team who boast a good company culture and high retention of staff.

About the opportunity
In your new Customer Service Representative role, you will report directly to the Customer Service Manager. You will be required to have excellent communication skills acknowledging patients orders via email and display high attention to detail, ensuring patients have access to medication. Ability to problem solve and work cohesively with hospitals, sales representatives and patients. This is a role that requires a high level of emotional maturity to be genuinely committed to patient and customer care. In return, you will grow and advance your career within a world renowned organisation. 


  • Acknowledge patients orders via email and phone
  • Build rapport with patients and stakeholders
  • Process credits and returns
  • Liaise with the order processing team and technical support team
  • Problem solve to ensure successful patient outcome
  • Product knowledge
  • Reporting on fulfilment and stock availability for customers and commercial teams
  • Liaise with medical practitioners and other stakeholders responsible for patient care

Skills and Experience

  • Customer Service experience in Pharmaceutical/FMCG/Healthcare organisation
  • Pharmacy experience or Science Degree is desirable
  • JDE experience desirable
  • Strong attention to detail and multi-tasking ability
  • Clear and concise communication skills
  • Ability to problem solve


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