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Job Description
Half-Time
Digital Buyer Service Associates At Birkenstock , our enterprise is a mirrored image of who we’re. We’ve a ardour for our merchandise, an appreciation of their heritage and a real perception of their advantages. Our enterprise is a mirrored image of what we characterize – high quality merchandise which can be snug, distinctive, timeless and respectful of the world round us. Our mission is to ship happiness and satisfaction. With the intention to present high quality services, we want high quality folks. We’re in search of proficient individuals who share our values of accountability, responsiveness, excellence, teamwork, respect, integrity and a constructive angle.
JOB TITLE: Digital Buyer Service Affiliate (Half-Time)
LOCATION: Work from Dwelling – California or New York
HOURS: Variable- as much as 29 hours per week with a set schedule each 2 weeks Should be capable of decide to 40 hours of coaching up entrance
SALARY: $20-$26 per hour
OVERVIEW This place is primarily answerable for dealing with a heavy quantity of contacts for inbound name, e-mails and chats for a multi-channel contact heart. Ensures that our clients obtain probably the most environment friendly and efficient “Greatest in Class” customer support by way of utilizing wonderful communication abilities and telephone strategies. Contributes to division Service Stage Settlement (SLA) objectives and meets particular person SLA objectives, for particular telephone, e-mail and chat necessities. Makes use of and is proficient in all instruments, documentation and methods obtainable to make the shopper expertise optimum. Leverages product and firm coverage information in addition to establishing relationships with our clients by performing the next duties:
RESPONSIBILITIES
• Offers excellent service on all inquiries to clients. This consists of questions associated to web site use, putting orders for buyer as requested, availability, packages, promotions, returns, transport insurance policies and processes in addition to common and routine info concerning orders, product and so forth.,
• Extremely productive, working effectively and successfully to make sure that that every one Service Stage Settlement (SLA) objectives are met.
• Ensures the shopper expertise is a primary cease decision expertise.
• Chargeable for accuracy of all work assigned utilizing acceptable templates for all contacts and assignments, this may increasingly additionally embody restricted to order entry, shopper emails assigned, and observe up.
• Presents different product selections and choices when wanted, upsells extra merchandise at any time when potential.
• Paperwork each contact taken and makes use of our CTI Name Integration System with Desk.com or different software program.
• Assigns acceptable contact cause code to each case.
• Works intently with Supervisor or Lead and informs them accordingly of any issues, questions from clients, transport points and so forth.
POSITION REQUIREMENTS/QUALIFICATIONS
• Some faculty or technical faculty or associated name heart/buyer help heart expertise is required.
• Expertise in a high-volume multi- channel name heart/buyer help heart a plus.
• In a position to work a versatile schedule together with holidays, additional time and Saturdays, when wanted.
• Robust telephone and customer support abilities.
• Proficient writing abilities in responding to e-mails and dealing inside social media channels.
• Data of Database Software program, Web Software program, and a primary understanding of social media in connection to shopper e-mail responses. Primary information of MS Excel, Phrase and Outlook.
• Skill to make use of efficient questioning strategies to get to the basis trigger/query as rapidly as potential so as to perceive and resolve points.
• Will need to have wonderful interpersonal communications abilities and skill to work successfully with all personnel within the workplace in addition to varied buyer character sorts to fulfill their wants.
• Confirmed capacity to multi-task in addition to plan and prioritize workloads, each independently and in a crew atmosphere, with minimal supervision.
• Pleasant, courteous, service-oriented, skilled, outgoing, and customer support oriented.
• Stay calm {and professional} in annoying conditions.
• Element oriented whereas in search of sensible options and constantly sustaining a constructive angle.
• Staff participant with a “can do” angle that may work in a fast-paced atmosphere.
• Skill to expertly and assertively market and promote firm’s model and merchandise.
• Skill to make sensible and sound choices independently and contribute suggestions for decision of points to administration.
• Spanish, French, Portuguese or German language abilities a plus.
• Different associated duties as assigned. Just some of the numerous the explanation why it’s nice to be a part-time worker at Birkenstock…
• We promote merchandise that carry folks happiness and satisfaction! Our merchandise are superb!
• Aggressive pay
• 3 pairs of free footwear yearly and a beneficiant low cost for family and friends
• Vacation Pay
• Beneficiant PTO
• 401(ok) program (together with a 5% firm contribution)
If , please ship cowl letter, resume, and weekly availability to careers@birkenstockusa.com. Topic line ought to listing “Digital CS Affiliate – PT”.
BIRKENSTOCK USA, LP IS AN EQUAL OPPORTUNITY EMPLOYER.
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