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Buyer Success Advocate I – Faculty Join, July 2023 – Nationwide
Opened Just lately
Location WFH, United States of America

Job Id 326123

About Lumen
Lumen is guided by our perception that humanity is at its finest when know-how advances the best way we dwell and work. With 450,000 route fiber miles serving prospects in additional than 60 international locations, we ship the quickest, most safe international platform for purposes and knowledge to assist companies, authorities and communities ship superb experiences. Be taught extra about Lumen’s community, edge cloud, safety and communication and collaboration options and our objective to additional human progress via know-how at information.lumen.com, LinkedIn: /lumentechnologies, Twitter: @lumentechco, Fb: /lumentechnologies, Instagram: @lumentechnologies and YouTube: /lumentechnologies.

The Position
Are you at your finest if you end up constructing and sustaining relationships? Do you may have a ardour and thrive with all factor’s know-how?

Then it is advisable to begin an AMAZING profession with Lumen by becoming a member of our Buyer Success Academy (CS), a Faculty Join gross sales improvement program. Be part of our gross sales workforce eco-system, remodeling industries throughout the globe and altering the world one connection at a time. As a know-how gross sales skilled on the Buyer Success workforce at Lumen, you’ll help our small-medium sized prospects in assembly their enterprise aims to digitally join individuals, knowledge, and purposes – rapidly, securely, and effortlessly.

Concerning the CS Academy Expertise:

  • 3-year improvement program

  • Preliminary 10 weeks of digital immersive coaching, teaching, and improvement

  • Coaching class dates: July 24 – September 22, 2023 (digital, make money working from home)

  • Develop key competencies together with value-based promoting, relationship administration, gross sales know-how, technical expertise, and training.

  • Perceive Lumen’s AMAZING platform and full product and options portfolio to extend general information for go-to market methods.

  • Community with academy friends, gross sales leaders, and enterprise executives from throughout the group

  • Upon completion of coaching, transition to a Buyer Success Affiliate position supporting a serious gross sales market

  • Continued help, improvement, and training within the subject

The Primary Obligations

  • Function ambassador for buyer success by viewing our merchandise from the shoppers’ perspective, monitoring early indicators of buyer well being, proactively addressing their issues, and serving to them higher use our know-how to fulfill their company targets/aims

  • Implement buyer success plans utilizing pre-defined, standardized journey maps/templates in setting buyer expectations.

  • Monitor buyer utilization knowledge, utilizing instruments and know-how for well being indicators, renewal dates and translate into progress alternatives, priorities, choice making and a path for buyer success

  • Leverage and handle general buyer metrics

  • Proactively talk product enhancements, know-how evolution and platform retirement utilizing preformatted, digital messaging

  • Upsell, Cross-sell and Gross sales Alignment – with established belief and loyalty, search to naturally progress and broaden the partnership via figuring out potential up-sell and cross-sell alternatives and interact gross sales accordingly

  • Companion with gross sales, supply & help to set correct expectations and guarantee profitable deployment of options and providers

What We Look For in a Candidate

  • Expertise: new or current graduate with 0-2 years

  • Schooling Degree: Bachelor’s Diploma required

  • Diploma/Main: Enterprise, Gross sales, Advertising and marketing, Communication or related.

  • Ardour for studying know-how; be taught knowledge networking applied sciences, merchandise, and options

  • Thrives with constructing and sustaining optimistic relationships

  • Works to take care of group, whereas having a excessive degree of accuracy and a spotlight to element

  • Skill to rapidly be taught numerous software program, web-based platforms, and techniques in accessing knowledge

  • Working information of MS Workplace suite and Tableau

  • Not afraid to take initiative to supply outcomes

  • You may adapt rapidly in numerous conditions and be resourceful

***Authorization to work within the US; sponsorship shouldn’t be out there for this program. ***
What to Anticipate Subsequent

Requisition #: 326123
When making use of for a place, you might be topic to a background display screen (prison information verify, motorized vehicle report, and/or drug display screen), relying on the necessities for the place. Extra data on what’s included in these checks may be discovered within the Publish Provide part of our FAQ web page. Job-related issues famous within the background display screen might disqualify you from the brand new place or your present position. Background outcomes will likely be evaluated on a case-by-case foundation.

EEO Assertion
We’re dedicated to offering equal employment alternatives to all individuals no matter race, shade, ancestry, citizenship, nationwide origin, faith, veteran standing, incapacity, genetic attribute or data, age, gender, sexual orientation, gender id, gender expression, marital standing, household standing, being pregnant, or different legally protected standing (collectively, “protected statuses”). We don’t tolerate illegal discrimination in any employment selections, together with recruiting, hiring, compensation, promotion, advantages, self-discipline, termination, job assignments or coaching.

The above job definition data has been designed to point the final nature and degree of labor carried out by staff inside this classification. It’s not designed to include or be interpreted as a complete stock of all duties, duties, and {qualifications} required of staff assigned to this job. Job duties and duties are topic to vary primarily based on altering enterprise wants and situations.

Wage Vary
Wage Min :30375
Wage Max :67500

This data displays the anticipated base wage vary for this place primarily based on present nationwide knowledge. Minimums and maximums might fluctuate primarily based on location. Particular person pay is predicated on expertise, expertise and different related elements.

This place is eligible for both short-term incentives or gross sales compensation. Director and VP positions are also eligible for long-term incentive. To be taught extra about our bonus construction, you possibly can view extra data right here. We’re in a position to reply any extra questions you might have as you progress via the choice course of.

As a part of our complete advantages package deal, Lumen affords a broad vary of Well being, Life, Voluntary Life-style and different advantages and perks that improve your bodily, psychological, emotional and monetary wellbeing. You may be taught extra by clicking right here.

Word: For union-represented postings, wage charges and ranges are ruled by relevant collective bargaining settlement provisions.

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