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Buyer Help Specialist, Buyer Service
Job ID: 2201310 | ShopBop
DESCRIPTION
Shopbop, a totally built-in Amazon subsidiary in Madison, WI, is searching for an action-oriented, motivated particular person who has an obsession for buyer satisfaction and expertise working with high-end merchandise. Profitable candidates will probably be liable for reaching express division objectives. A perfect candidate will excel in a fast-paced, multitasked, dynamic surroundings.
It is a full-time, direct rent place that pays $19.00/hour. We’re a name heart open 7am-9pm CST, 7 days every week. Will need to have the pliability to work a wide range of shift assignments together with nights/weekends/holidays/OT Peak.
Shopbop is the premier on-line purchasing vacation spot for what’s new and what’s subsequent in style and elegance, providing prospects around the globe one of the best choice from each established and rising designers. Working with greater than 500 worldwide manufacturers, Shopbop gives prospects in 165 international locations a selective and nuanced fashion-forward assortment of ready-to-wear and equipment with quick, free international transport.
On this Buyer Help Specialist, you may be the voice of Shopbop, fielding real-time calls in a digital, name heart surroundings from prospects globally. The best Buyer Help Specialist is caring and compassionate, enthusiastic, solutions-oriented and dedicated to offering excellent service to all our prospects.
This function is a totally distant, earn a living from home place. Candidate location restrictions might apply.
Key job tasks
• Act as a Model Ambassador for Shopbop, offering world-class service to all Prospects
• Be the primary level of contact to resolve buyer points and complaints throughout a number of channels in a well timed method, speaking by e mail, telephone, reside chat and/or social media
• Present Prospects with crucial service and product info, making certain buyer satisfaction
• Reveal sound understanding and complete information of the Shopbop’s full vary of services and products
• Deal with buyer inquiries and/or circumstances by completely different channels in a well timed {and professional} method selections in consideration of the insurance policies and procedures throughout the Service Stage Settlement
• Guarantee clear and correct knowledge seize, have the ability to present each quantitative and qualitative insights of shoppers’ voices
• Make the most of a wide range of software program applications to resolve buyer inquiries
• Work with exterior transport contractors to help prospects with each home and worldwide points
BASIC QUALIFICATIONS
• 2+ years of expertise inside a luxurious buyer service-focused surroundings, equivalent to contact heart, luxurious retail, or hospitality (most well-liked)
• Wonderful verbal and written communication expertise. Capable of deal with troublesome conversations with a excessive stage of empathy and integrity
• Be assured to make selections with late returns, defective items and compensations if essential
• Proficiency in primary math with skill to compute refunds earlier than and after reductions, and apply specified percentages, tiered promotional codes, and partial reductions to orders
• Capacity to work a set schedule (scheduled begin, cease, breaks and lunches), together with nights, weekends, and holidays, with required extra time as enterprise wants; flexibility required throughout peak instances
• The power to work your complete shift utilizing a pc whereas stationed at a desk, carrying a headset, and activate the digicam when requested by management
• It is a Digital Function and requires a house work space that’s free from background noise the place you may connect with the web and work in your deliverables
• Expertise working below stress in a high-volume surroundings whereas sustaining requirements for productiveness, high quality, and repair
• The power to satisfy the Shopbop and Amazon Buyer Contact Middle Work from Dwelling Pointers and expectations which incorporates utilizing a wired, high-speed Web, Modem or Router w/ Ethernet Port – Buyer Help Specialists should join instantly (No Satellite tv for pc Web or Wi-Fi)
• Extremely proficient with desktop functions equivalent to MS Workplace and Web browsers; Comfy working with computer systems and smartphones. Capacity to shortly discover ways to use new web sites and apps
• Highschool diploma or equal.
PREFERRED QUALIFICATIONS
• Fluency in one of many following languages is most well-liked: Russian, Korean, Japanese, or Spanish
Amazon is dedicated to a various and inclusive office. Amazon is an equal alternative employer and doesn’t discriminate on the idea of race, nationwide origin, gender, gender identification, sexual orientation, protected veteran standing, incapacity, age, or different legally protected standing. For people with disabilities who want to request an lodging, please go to https://www.amazon.jobs/en/incapacity/us.
Pursuant to the Los Angeles Honest Probability Ordinance, we are going to take into account for employment certified candidates with arrest and conviction data.
Pursuant to the San Francisco Honest Probability Ordinance, we are going to take into account for employment certified candidates with arrest and conviction data.
Employees in New York Metropolis who carry out in-person work or work together with the general public in the middle of enterprise should present proof they’ve been absolutely vaccinated towards COVID or request and obtain approval for an inexpensive lodging, together with medical or non secular lodging.
Our compensation displays the price of labor throughout a number of US geographic markets. The bottom pay for this place ranges from $31,200/12 months in our lowest geographic market as much as $53,600/12 months in our highest geographic market. Pay relies on a lot of components together with market location and will range relying on job-related information, expertise, and expertise. Amazon is a complete compensation firm. Depending on the place provided, fairness, sign-on funds, and different types of compensation could also be offered as a part of a complete compensation bundle, along with a full vary of medical, monetary, and/or different advantages. Candidates ought to apply by way of our inside or exterior profession website.