2 Work from Home Jobs ($17.65-$28.26)/hr + Free Laptop

Support Specialist I

Remote

Paycor empowers leaders to develop winning teams. Our Human Capital Management (HCM) software modernizes every aspect of People Management from the way you recruit, onboard, develop, pay, and retain employees. Best of all? Our team is growing, and there’s never been a better time to join! If you love to Think Big, Dream Big, Compete to Win, and thrive in a fast-paced environment, we want to hear from you!

JOB SUMMARY

The Support Specialist I investigates and solves technical issues for external users of Paycor proprietary applications at their locations by employing a high degree of customer service, technical expertise, and timeliness. The position is responsible for immediately correcting the issue by providing 1^st level assistance through remote connection to the client’s system, verbal communication via phone, and if unable to resolve, through escalation to a senior IT level within a timely manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily Job Responsibilities
- Troubleshooting web browsers
- Supporting online services and applications
- Logging work in an internal tracking system
- Supporting clients via phone
- Connecting to client user PCs remotely to troubleshoot Paycor applications
- Demonstrating regular attendance
Communication and Trend Analysis
- Improving reporting of technical issues
- Assisting upper management in continually improving support processes
- Advising IT team and management in product development issues arising from problems identified through technical support inquiries
- Communicating potential client issues throughout the support chain to ensure client issues are being addressed in a timely manner

Maintaining a working environment that is energized and consistently demonstrates the Paycor service commitment
Other duties as assigned

REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required.

High school diploma or equivalent experience
Minimum of one (1) year help desk experience
Proficiency in Microsoft Office, Microsoft SQL
Excellent verbal and written communication skills
Demonstrates strong organization and time management skills
Ability to multi-task
Takes initiative

Paycor Total Rewards

We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most – the well-being of you and your loved ones.

Highlights include:

A flexible virtual-first work philosophy
An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor’s growth
401(k) with $.65 match for every dollar contributed up to 6% of eligible pay
Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special)
Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care
Paid leave for birth parents, non-birth parents, elder caregivers, and military support
Sabbatical opportunities for tenured Associates
Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount
Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challenges

We also offer competitive compensation determined by each individual’s relevant experience, skills, and education. We anticipate the base pay for this position to be between $17.65 – $28.26/hr. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you’ll still apply as there may be other positions that better align.

For more information about our total rewards, please visit www.mypaycorbenefits.com.

APPLY HERE

2. Bilingual Patient Access Call Center Representative Remote USA
REMOTE /
PATIENT ACCESS – PATIENT ACCESS CALL CENTER /
FULL-TIME / REMOTE

The vision of Clinical Health Network for Transformation (CHN) is to better fulfill the mission and promise of Planned Parenthood to bring high-quality, affordable care to every member of our communities. CHN is a collaboration between 14 Planned Parenthood affiliates across 18 states. Combined, the 14 affiliates execute 1 million patient visits annually and employ 5,000 staff members at approximately 190 health centers.

CHN is looking for individuals who are committed to supporting our shared goal of strengthening and enhancing our awareness and commitment to advancing the cause of health and race equity in our organization.

Position Summary

The primary responsibility of a Patient Access Representative I (PAR I) is to represent Clinical Health Network for Transformation (CHN) to consumers in a friendly, positive, and effective manner. The Bilingual PAR I will be responsible for successfully fielding and resolving a large volume of inquiries via phone and other potential contact methods within the Patient Access Center in Spanish or English. This will include following communication scripts, scheduling appointments, verifying patient insurance, pre-registering patients for their appointments, screening for alternate funding sources, properly advising patients of service estimates and performing other tasks that allow patients to visit their health center seamlessly. The Bilingual PAR I will be responsible for evaluating all requirements to ensure that appropriate information has been obtained. The Bilingual PAR I will need to provide exceptional customer service, treating all callers with dignity and respect and striving to anticipate and meet their needs. Working collaboratively with other Patient Access Center team members, PARs will strive to achieve quality and performance standards defined in training and leadership communications. The Bilingual PAR I reports directly to the Patient Access Supervisor.

Qualifications and Experience (Required)

- Bilingual; Fluent in both English and Spanish
- High school diploma or equivalent experience
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities, and manage time effectively
- Ability to work a flexible work schedule
- English language proficiency
- Demonstrated dedication to Planned Parenthood’s mission, vision, and values

Qualifications and Experience (Preferred)

- One year of experience in contact centers, pre-access, patient access, admissions or hospital business office, or physician practice office
- Familiarity with call center systems and practices
- Associate degree, or equivalent experience

Work Location, Hours and Equipment

- 100% fully remote in the U.S.
- Available to work full-time (37.5 hours/ week) Monday – Saturday between the hours of 8 AM – 6 PM Eastern Time; additional hours as needed
- Must have a dedicated workspace conducive to maintaining HIPAA compliance, confidentiality, and providing exceptional customer service
- Company provided laptop, monitor, and headset

Essential Functions

- - Demonstrate proficiency navigating systems, working with complex workflows, managing telephone calls, online requests, and/or faxes and other contact channels
  - Answer incoming calls professionally and seek to assist the patient however possible
  - Maintain a positive, welcoming attitude in all patient interactions
  - Offer prompt assistance to patients for a variety of services, including:
  - Registering new patients into the EHR system
  - Booking, canceling, and rescheduling appointments for reproductive healthcare, including abortion services
  - Inputting and updating insurance information
  - Relaying patient communications to provider
  - Providing patients with pre-visit instructions as needed
  - Transferring calls to appropriate nurse advice staff when necessary
  - Assist patients with identifying a provider and appointment that is appropriate for their care
  - Use EHR systems effectively to guide the patient’s care
  - Screen patient for financial support using real-time eligibility (RTE), while escalating more complex questions
  - Contact patients to notify when visits are canceled or rescheduled
  - Inform patients about negative or abnormal STI results (excluding HIV) per strict protocols
  - Place the patient first in all interactions, including adhering to all HIPAA guidelines and regulations
  - Provide training, support, and mentoring to colleagues
  - Work with supervisors to achieve the established performance metric standards
  - Use the phone system to track activities
  - Participate in ongoing training and quality assurance exercises
  - Adhere to all established workflows, scripting, and department greetings
  - Meet performance goals for patient experience, quality, productivity and all performance metrics
  - Participate in special projects and performs other duties as assigned
  - Demonstrate a commitment to CHN and Planned Parenthood’s mission related to health equity, especially centering racial equity, and deep sense of accountability to community
  - Demonstrate a commitment to learning about and enhancing practices related to racial equity and the impact of structural racism on healthcare systems
  - Work and build trust across cultural differences

The above duties and responsibilities are not an exhaustive list of required responsibilities, duties, and skills. Other duties may be added, and this job description can be amended at any time.

Key Requirements

- Commitment to advancing race (+) equity in one’s work: interested in expanding knowledge about the role that racial inequity plays in our society
- Awareness of multiple group identities and their dynamics, bringing a high level of self-awareness about personal identity, empathy, and humility to interpersonal interactions
- Demonstrated ability to communicate clearly and directly as well as hear and act on feedback related to identity and equity with the aim to learn
- Strong sense of accountability to equitable practices
- Understanding of the impact of identity dynamics on organizational culture
- Commitment to CHN and Planned Parenthood’s In This Together service ethos, workplace values, and service standards

Total Rewards. CHN provides employees with a competitive compensation and benefits; some highlights include the following.

– Above Position Compensation Range: $15.25/hour (Minimum); goes up based on relevant experience

– Additional differentials (Patient Access Hourly Positions Only); bilingual (Spanish/English) and weekend work

– Geographic Differentials available for residences of NYC or Bay Area, CA

– Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire

– Flexible Spending Accounts and Health Savings Account

– Short-Term Disability and Basic Life & AD&D Insurance provided by CHN

– Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost

– Employee Assistance Program

– Retirment Plan, 3% employer match after one year of service

– Paid Time Off Program includes accrual-based PTO and nine (9) paid Holidays

Clinical Health Network for Transformation (CHN) is an equal employment opportunity employer. We comply with all applicable laws prohibiting discrimination based on race, color, religion, gender and gender expression/identity, age, ethnicity, national origin, ancestry, physical or mental disability, uniformed service member/veteran status, marital status, medical condition, pregnancy, sexual orientation, citizenship status, genetic information, as well as any other category protected by federal, state, or local. We are committed to building an inclusive workplace that values racial & social justice. We strongly encourage all persons to apply, including people of color and members of the LGBTQ community.