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Member Expertise Coordinator
ANY LOCATION (REMOTE) /
OPERATIONS /
FULL-TIME
/ REMOTE
Who We Are
Ro is a direct-to-patient healthcare firm with a mission of serving to as many sufferers as attainable obtain their well being objectives. Ro is the one firm to supply telehealth care, at-home diagnostic testing, labs, and pharmacy providers nationwide. That is enabled by Ro’s vertically built-in platform that helps sufferers obtain their objectives by way of a handy end-to-end healthcare expertise spanning from analysis, to supply of remedy, to ongoing care. Since 2017, Ro has helped tens of millions of sufferers in practically each single county in america, together with 98% of major care deserts.
Ro was acknowledged as a CNBC Disruptor 50 in 2022, listed by Inc. Journal as a Finest Place to Work in 2022 for our third consecutive yr, and named considered one of FORTUNE’s 2022 Finest Medium Workplaces.
As a Member Expertise Coordinator, you’ll help sufferers of their journey with Ro. You’ll reply questions to assist them use and perceive our platform and remedy choices, and assist them navigate their accounts, orders, and remedy plans. When crucial, additionally, you will assist triage sufferers to their healthcare group for any medical questions or help with their remedy plans.
Who’re you? You’re a group participant and pleasure your self on offering the perfect in school customer support. You’ve gotten a ardour for aiding members with a ton of power and zeal. You adapt shortly and luxuriate in working in a fast-paced setting.
What You will Do:
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Reply to member inquiries by way of cellphone and e-mail
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Assist with member onboarding, product training, and normal troubleshooting throughout our web site and cell app
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Assist troubleshoot points with account administration, shipments, and billing
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Be the eyes and ears of the affected person, alerting the event and success groups of any technical points that might doubtlessly impression the affected person expertise. Your interactions with sufferers would be the foundation of suggestions that’s delivered again to the remainder of the corporate to repeatedly construct on the affected person expertise
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Discover artistic, enjoyable, {and professional} methods to ship the absolute best help for our sufferers
What You will Deliver to the Staff:
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Potential to work Sunday-Thursday (9AM-5PM ET) OR Tuesday – Saturday (10AM-6PM ET) OR Tuesday – Saturday (1PM-9PM ET)
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Expertise in a customer support function
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Want to assist sufferers remedy issues
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Potential to assume shortly and work autonomously
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Robust organizational abilities and cautious consideration to element
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Potential to take care of a relaxed, skilled demeanor if members get escalated
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A connection to Ro’s mission
Bonus Level
The goal hourly charge for this place is $22/hour, along with a aggressive fairness and advantages package deal (as relevant). When figuring out compensation, we analyze and punctiliously take into account a number of components, together with location, job-related data, abilities and expertise. These concerns might trigger your compensation to range.
Ro acknowledges the facility of in-person collaboration, whereas supporting the pliability to work wherever in america. For our Ro’ers within the tri-state (NY) space, you’ll be part of us at HQ on Tuesdays and Thursdays. For these exterior of the tri-state space, it is possible for you to to hitch in-person collaborations all year long (i.e., throughout group on-sites).
At Ro, we imagine that our numerous views are our largest strengths — and that embracing them will create actual change in healthcare. As an equal alternative employer, we’re dedicated to constructing an inclusive setting the place you might be you.
See our California Privateness Coverage right here.
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