($1,500 Signal On Bonus!) Get Paid $16 – $29.66 per Hour

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Buyer Service Consultant – Nationwide Distant
Requisition Quantity: 1022174
Job Class: Buyer Companies
Major Location: Dallas, TX
(Distant thought-about)

Again to Search Outcomes

Our groups are serving to individuals from world wide. We will deliver out your greatest as you place your listening, analytical and drawback fixing abilities to work in a setting that’s geared to serving to enhance lives and improve well being take care of thousands and thousands. Right here, you’ll uncover a wealth of pathways for skilled development inside Buyer Service, Billing, Claims, Enrollment & Eligibility and throughout our world economic system. Be part of us and discover out why that is the place to do your life’s greatest work.

$1,500 Signal On Bonus For Exterior Candidates

Even when you have no prior expertise, now we have coaching courses beginning quickly that can assist you construct the profitable profession that you really want – apply immediately! We offer the help and construction, you present the curiosity and motivation.

You want working with individuals. Much more so, you want serving to them. That is your likelihood to affix a crew devoted to serving to our members and their households each day. On this joint position as a Buyer Service and Claims Consultant, you will be a part of us on a mission to not solely ship the perfect customer support within the well being care trade, however the perfect customer support. Interval. Your compassion and customer support experience mixed with our help, coaching and improvement will guarantee your success. That is no small alternative. That is the place you may deliver your compassion for others whereas doing your life’s greatest work.

On this position, you play a crucial position in creating a top quality expertise for the callers that you just join with and those who you correspond with. Each interplay offers you that chance to enhance the lives of our prospects and exceed their expectations. You may spend the vast majority of your day by responding to calls from our members and assist reply questions and resolve points concerning well being care eligibility, claims and funds. You may additionally spend a portion of your time reviewing, researching and processing healthcare claims with the aim to make sure that each declare has a good and thorough evaluation.

This place is full-time (40 hours/week) Monday – Friday. Staff are required to have flexibility to work any of our 8-hour shift schedules throughout our regular enterprise hours of (6:00am – 9:00pm CST). It might be essential, given the enterprise want, to work occasional time beyond regulation.

Major Obligations:

  • Reply incoming cellphone calls from prospects and determine the kind of help the client wants (i.e. profit and eligibility, billing and funds, authorizations for remedy and rationalization of advantages (EOBs)

  • Ask acceptable questions and pay attention actively to determine particular questions or points whereas documenting required data in laptop techniques

  • Personal drawback by means of to decision on behalf of the client in actual time or by means of complete and well timed follow-up with the member

  • Evaluation and analysis incoming healthcare claims from members and suppliers (medical doctors, clinics, and so on) by navigating a number of laptop techniques and platforms and verifies the information/data essential for processing (e.g. pricing, prior authorizations, relevant advantages)

  • Be sure that the correct advantages are utilized to every declare through the use of the suitable processes and procedures (e.g. claims processing insurance policies and procedures, grievance procedures, state mandates, CMS/Medicare pointers, profit plan

  • paperwork/certificates)

  • Talk and collaborate with members and suppliers to resolve points, utilizing clear, easy language to make sure understanding

  • Meet the efficiency objectives established for the place within the areas of: effectivity, accuracy, high quality, member satisfaction and attendance

You’ll be rewarded and acknowledged in your efficiency in an setting that can problem you and provide you with clear course on what it takes to reach your position in addition to present improvement for different roles it’s possible you’ll be all for.

Required {Qualifications}:

  • Highschool diploma / GED (or increased) OR 10+ years of equal work expertise

  • 1+ years customer support expertise in an workplace or skilled setting

  • All new hires can be required to efficiently full the coaching courses and exhibit proficiency of the fabric

Most well-liked {Qualifications}:

Delicate Abilities:

  • Demonstrated capability to rapidly construct rapport and reply to prospects in a compassionate method by figuring out and exceeding buyer expectations (responding in respectful, well timed method, persistently assembly commitments)

  • Demonstrated capability to pay attention skillfully, accumulate related data, decide instant requests and determine the present and future wants of the member

  • Proficient problem-solving strategy to rapidly assess present state and formulate suggestions

  • Proficient in translating healthcare-related jargon and sophisticated processes into easy, step-by-step directions prospects can perceive and act upon

  • Flexibility to customise strategy to satisfy all kinds of member communication kinds and personalities

  • Proficient battle administration abilities to incorporate capability to resolve points in a aggravating state of affairs and demonstrating private resilience

  • Means to work recurrently scheduled shifts inside our hours of operation together with the coaching interval, the place lunches and breaks are scheduled, with the pliability to regulate day by day schedule, and work over-time and/or weekends, as wanted

Telecommuting Necessities:

  • Required to have a devoted work space established that’s separated from different residing areas and supplies data privateness

  • Means to maintain all firm delicate paperwork safe (if relevant)

  • Should reside in a location that may obtain a UnitedHealth Group permitted high-speed web connection or leverage an present high-speed web service

To guard the well being and security of our workforce, sufferers and communities we serve, UnitedHealth Group and its affiliate corporations required all staff to reveal COVID-19 vaccination standing previous to starting employment. As well as, some roles and places require full COVID-19 vaccination, together with boosters, as an important job perform. UnitedHealth Group adheres to all federal, state and native COVID-19 vaccination rules in addition to consumer COVID-19 vaccination necessities and can receive the required data from candidates previous to employment to make sure compliance. Candidates should have the ability to carry out all important job features with or with out affordable lodging. Failure to satisfy the vaccination requirement might lead to rescission of an employment provide or termination of employment.

Careers with UnitedHealthcare. Let’s speak about alternative. Begin with a Fortune 5 group that is serving greater than 85 million individuals already and constructing the trade’s singular repute for daring concepts and impeccable execution. Now, add your power, your ardour for excellence, your near-obsession with driving change for the higher. Get the image? UnitedHealthcare is serving employers and people, states and communities, navy households and veterans the place ever they’re discovered throughout the globe. We deliver them the assets of an trade chief and a dedication to enhance their lives that is second to none. That is no small alternative. It is the place you are able to do your life’s greatest work.

Colorado, Connecticut, Nevada or New York Metropolis Residents Solely: The wage vary for Colorado residents is $16.00 – $26.88. The wage vary for Connecticut / Nevada / New York Metropolis residents is $16.83 – $29.66. Pay is predicated on a number of elements together with however not restricted to schooling, work expertise, certifications, and so on. Along with your wage, UnitedHealth Group provides advantages similar to, a complete advantages bundle, incentive and recognition packages, fairness inventory buy and 401k contribution (all advantages are topic to eligibility necessities). Regardless of the place or whenever you start a profession with UnitedHealth Group, you’ll discover a far-reaching selection of advantages and incentives.

**PLEASE NOTE** The signal on bonus is barely obtainable to exterior candidates. Candidates who’re at present working for a UnitedHealth Group, UnitedHealthcare or associated entity in a full time, half time, or per diem foundation (“Inner Candidates”) aren’t eligible to obtain an indication on bonus.

At UnitedHealth Group, our mission is to assist individuals reside more healthy lives and make the well being system work higher for everybody. We consider everybody–of each race, gender, sexuality, age, location and earnings–deserves the chance to reside their healthiest life. Right this moment, nonetheless, there are nonetheless far too many obstacles to good well being that are disproportionately skilled by individuals of colour, traditionally marginalized teams and people with decrease incomes. We’re dedicated to mitigating our impression on the setting and enabling and delivering equitable care that addresses well being disparities and improves well being outcomes — an enterprise precedence mirrored in our mission.

Range creates a more healthy ambiance: UnitedHealth Group is an Equal Employment Alternative/Affirmative Motion employer and all certified candidates will obtain consideration for employment with out regard to race, colour, faith, intercourse, age, nationwide origin, protected veteran standing, incapacity standing, sexual orientation, gender id or expression, marital standing, genetic data, or every other attribute protected by legislation.

UnitedHealth Group is a drug-free office. Candidates are required to move a drug take a look at earlier than starting employment.

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